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Premier Walk in Tubs | Reviews and Complaints

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Customer Reviews   

# Donald Ousley 2017-05-24 19:33
Do Not buy a premier walk in shower they suck and the company will not help you out . Our shower leaks all over floor and they won't even answer phone calls.
# Marie E. 2017-03-23 04:50
We purch our Laguna model Premier Care tub a few years ago & we had to buy a larger HW tank to accommodate filling it w/o running out of hot water. 1st thing - 1st DAY - was water everywhere! Since the installer didn't take a shower, the water issue wasn't discov'd. The door wasn't sealing & water was running over the tub sill onto the floor. They fixed the door but that didn't solve the sill issue. Seems the door hings were loose & the tub wasn't installed "level". I will say (orig) comp did resolve it in reasonable time by replacing the entire tub. Then, the door hinges loosened on this one, too, but that was 100% resolved. Having had so few issues that were all well resolved, when the comp sent a letr about a LIFETIME WARRANTY prog for those things outside their limited parts lifetime warranty, we bought it. We felt good about the comp & it's svc. Also, we live in a very rural area where svc people aren't all that easy to find. Weighing the good svc we had rcv'd & what the 2 yr warranties cost, it made sense to buy the warranty. Beginning in Nov 2015, we paid $1K in installs. I made all install $ but didn't get any cert when the final $ was made. This was late Feb - early Mar 2016 & I was sent my cert; the clerk said it was an oversight that it wasn't mailed earlier.

In Oct 2016, we had a serious leak issue. Didn't know where it was coming from other than we knew it was tub related. After nearly 1 MONTH of trying to get someone to call me back, on Nov 7, 2016, I found out that the comp was sold in a foreclosure deal but the buyers, Blackstreet Holdings, only purchased the ASSETS and they were NOT honoring ANY WARRANTY DATED PRIOR TO APR 1, 2016. Warranties, BTW, are considered "debts".

I did get a ph # for the new Premier (now in MI). Supposedly, they had the parts for the tubs & would SELL them to the cust falling into the "prior to" date ranges & provide ONLY PHONE assist to get repair done. My prob was now "my prob" to solve. I did resolve it & all was ok until this past weekend WHEN THE DOOR HANDLE BROKE OFF the latch mechanism and TRAPPED ME INSIDE the tub. I had to CLIMB OVER THE TOP of the thing because the latch can't be moved w/ the handle, which provides proper leverage to move it. I'm 64 with arthritis. I nearly fell!!! I called the last # I had and phone is out of serv. Did some Net searching & found the comp sold a 2nd time on Nov 10th, 2016, 3 days after I was told parts were avail, etc. I've been trying for 4 SOLID DAYS - at all hours (even called at 11PM EST) - to get someone from the 2nd new Premier Care to call me. The new owner is a Mr. Ronald (Ron) Greene (RNG Management). I've called several #s that I've found on-line; only getting a VM announcement to lv contact info. Can NOT get to a person!!! I need a door handle; w/o it, all I have is a leaky shower (door doesn't 100%) & can't use tub feature at all.

In case someone thinks this sale info is hooey - here's 2 links of the scads of articles about the comp being sold

and http://www.businesswire.com/news/home/20161110006174/en/Blackstreet-Capital-Holdings-sells-stake-Premier-Care

The orig comp sold warranties knowing they would not be honored. They had already been in neg to sell to ward off bankruptcy for many months &, by the time I pd off the $1K (on top of STILL PAYING the financing for the initial tub purchase), this sale was a done deal. They said nothing! Since they never filed bankruptcy, they were not legally obligated to notify it's customers. Morally? Ethically? Maybe, but people have to possess both virtues in order to take the steps to honor those qualities. They were greedy, though as they happily took my payments! I've read complaint after complaint & all so similar in nature. These collective bottom feeders preyed on people who are more than likely nearly all elderly and infirmed in some manner. They knew cust would be out of luck for service & parts. Shame on all of them! I don't know what we're going to do if we can't get our current prob fixed, never mind future one. We still have a large finance bill & can't afford to rip out the tub to get something else. We know we're not alone but it's cold comfort (for all of us).
# B. Antwarg 2016-06-29 16:15
Bought Premier tub 2009. Now 6/16 lock on door broke. They sent the part right away. Have been trying for 3 weeks for someone to call and schedule an appt. to put new bolt on door. No one calls. I am getting very frustrated. I think it is time to bring in the media. Do not buy from Premier.
# Pete 2016-04-23 15:50
Besides charging you $25-30 THOUSAND dollars for something that should cost about $3000 maybe....THEY DON'T PAY THE PEOPLE THEY HIRE to do the work!!

They contracted with me to do the electrical portion of the install around where I live in southern tier/western NY. Then they tell me the company changed ownership and the new company would not be paying me for the work I did! What a crock of $#!T!!!!!!!

So, unless you think it's perfectly ok for a company to hire people to do work and then not pay them then DO NOT BUY A TUB from this SCAM COMPANY!!!!!tha nk you !!!
# Carole Cantrell 2016-02-04 16:01
I signed a contract for a walk-in shower and walk-in bathtub on December 8,2015. On December 9, 2015 I sent a registered, return receipt, letter cancelling the contract. In Texas you have 3 days to cancel after signing. I paid $4,000 down on my credit card. Premier Bath said it takes 10 to 15 days for the refund. It is now February 4, 2016, and the refund still has not been done. I want people to know how they might be treated if anything goes wrong.
# Tom Bowden 2016-01-20 18:11
I wish I didn't spend $14,000 for a premier tub. We were ripped off. The cheap door handle continues to come loose and has a sharp screw. Found a screw drilled in the side of the tub. We never use it. the overflow does not work. The tub has overflowed causing floor damage. Now the door has split and cannot use at all.
# Tracy 2016-01-02 18:51
4TH YEAR CUSTOMER - Only use our Walk-in Tub twice a month as another bathtub/shower is easier. Currently waiting for a plumber to arrive, for 3rd time in last 12 months, as all the plumbing connections the Premier installer installed keep failing resulting in a flooded bathroom! Truly regret this "improvement" to our Master bathroom...
# Sandi Evans 2015-11-12 03:34
We had a premier walkin tub put in last month. It is wonderful. I have had both knees replaced and have severe fibromyalgia and arthritis. I had not been able to take a bath for more than 2years and standing in a shower was getting painful. Yes I know these tubs are not cheap but it's like anything else some of us can afford a brand new royals Royce and sone of us can only buy a used Toyota. We were fortunate enough to be able to finance the whole amount at a very low interest rate. From what I've experienced so far like being able to sleep better etc. it will be worth every penny. The salesman who came to our home was friendly, informative, polite and not at all pushy. The installation was timely and well done. I have been surprised to hear so many negative things about them.
# Minni Richardson 2015-09-07 13:58
I am looking for a plumber to inspect my walk in tub?
# June J 2015-08-26 02:36
Was tired of my mother slipping in the tub and helping her out. A normal tub is 14" high and the Premier is less than half. Got the premier with shower and hydro 3 years ago (like purchasing a good used car) but well worth it - she has total freedom - I have peace of mind. Got the names and phone number of the people who sold and installed - they did respond. Only complaint is calling Premier directly after install and wish the width of the shower was a little longer. You pay for what you get and we're happy.
# Ingrid M 2015-06-30 22:43
I am not sure how I got on their list, but I've unsubscribed, I've spammed them, and I even called them to take me off their email list. The woman just pretended to take me email. I don't give a damn about this stupid bathtub, it looks they suck anyway. I want them to stop bothering me.
# Anita Moore 2015-05-20 23:38
your tubs are beautiful but in my estimation they cost way too much for a senior citizen on a fixed income, such as myself.
# Dennis Bossi 2015-02-23 06:23
Poor quality for the price. Outdated fixtures. very limited functions for the price. very poor fit on some of the components.
Definitely not worth even 1/4 the price.
# bill 2014-02-13 15:27
when in the hell are you idiots going to stop sending your rotten emails and if this ahole works for you get rid of it" " do not any damn more of this crap
# Roland Cox 2013-06-29 04:43
We have ordered a Premier Bath set-up but we have heard nothing. We have made two payments. We would like to talk to someone to find out what the hold up is. Thank you we look forward to working with you. Please call or e-mail us.

Thank You
Roland and Karen Cox
# Tom Harriman 2012-06-26 02:46
Agree with you there Julie! Yes, they're expensive! However, they are exactly what they say they are! Great quality.

My mother hadn't taken an actual bath for years and my Father used to help her get in the shower to get cleaned up. He's since passed and my sisters and I didn't feel safe with her taking a shower without anyone there. She didn't want anyone of us helping, so we didn't see any other option, but to get a walk in bathtub or shower.

So we, like many others, called all of the companies we found advertisements for. It was a toss-up between Premier and Safe Step, but we landed on a Premier tub because they gave us a little better value for the money spent. We spent just under $*%#$%^ total for the tub we bought her, financed on an unsecured loan. My sisters and I are making the payments and it's the best money we've ever spent.

Knowing that she's safe everyday is the best feeling, but she's also enjoying her freedom for the first time in the greater of ten years.
# Second Year Customer 2012-07-11 23:10
Not so sure about the great quality you claim they have Tom... If you ask me, it sounds like you must work for Premier
Bought a Premier tub back about two years ago and are in the process of looking for a different tub. My kids told me that I'd been had once they found out what I'd paid for it... Figured, as long as it lasts it didn't really matter. That was the key, "as long as it lasts". About a month ago I started hearing a dripping sound when sitting in the tub and didn't think much of it. Started to notice that the tub was slowly draining about an inch every 5 to 10 minutes. Thought maybe it's the seal on the drain plug and started my inspection and found the seal to be in-tact. Had my kids over the other day and reluctantly told my son about the problem. He managed to get a good look at the drain and found that all around the drain has cracked, therefore causing the dripping sound. Called a plumber since it's out of warranty and now I'm facing the reality that it's nothing that can be permanently fixed. It was devastating to hear, but am now searching for a replacement tub and it won't be a premier tub.
# Sandy 2015-02-03 02:45
My parents gave a down pmt of $4000 tonight ... Now we see all the complaints and better business reports on premier. Is there a waiting period so they can cancel their ck in the morning and not be obligated to this company?
# Isabel 2014-05-20 14:33
Did you call the company to fix the problem? What was their response?
# Ryan H 2013-08-22 19:46
Hello 2nd Year Customer,
Have you found your replacement yet? Are you still looking for a quality walk-in tub? That experience sounds like all Premier wanted was your money and that they knew that their products were/are substandard. I honestly believe that these kind of tubs can have a dramatic effect in many eldery/disabled people's lives and having looked at many different tubs I have seen SO many companies that are looking to make MONEY and not HELP, which is what you were hoping for. I do work for FirstStreet the seniors catalog and would love to get you some information on our lifetime warranty tub. If you are interested in getting that information please reply. Thanks and I hope everything works out for you.
Thanks for your time and best wishes,
Ryan from FirstStreet
# Diane 2015-03-28 22:52
I'm looking to get a walk in tub. What is the best? Please I do need help. I'm seeing bad stuff on all.
# tubman 2015-02-22 15:31
First street are crooks the worst product out there and taking your money is exactly all they do.
# Lennie Vizina 2013-07-03 18:51
We have found that water drips down the sides and onto the floor. Can't seem to find a fix for it. This tub was too expensive to have a potential water damage problem. Not too happy:((
# Julie 2012-06-15 02:37
just got our tub installed the other day and it's exactly what the rep said it would be! Actually it was installed in less time than we thought. We were told it would take a whole day and it only took about 6 hours to fully install. (we didn't need any additional work done)

I was disabled back in 2007 and haven't been able to take a bath since then, showers only. It's wonderful to be able to take a bath and feel human again. Finally able to relax and light some candles while enjoying a great bath without worrying about slipping on the way in or out.

Yes, it was expensive... we were very hesitant on the price, but had already had a few other companies out and the quality is what sold us. If you're considering a walk in tub, I fully recommend a Premier Walk in Bathtub.
# Frank Potter 2012-06-08 07:05
Although I have yet to call and set an appointment, this company seems to have the best overall reviews on the internet. Does anyone know the price of a Premier Walk in Tub? I don't want to pay on one forever, but don't want one of the cheaper counterparts.
# Brenda Pardee 2016-05-17 17:45
Just got a price today of about $15,000 for their best tub installed.. It started out at 19,00.00 and after the talking got it down to that price.. They have a 1 year warranty and lifetime on the door but you can buy an extended warranty.. But yet walk in tubs have a longer warranty for less money.. I am still out on the lib trying to figure if they are worth the money.. I could buy about 3 Standard walk in tubs over the next few years for the cost of 1.. Going to weigh my options before forking over 4,500.00 I have to put down and only have 3 days to make up my mind to get my money back in full.. If you call after the 3 days and don't want the tub you lose the $4,500.00..
# Tim 2016-05-17 19:04
Brenda, Safe Step is the #1 ranked tub with a lifetime warranty. If you would like more info please email me at and I would be happy to discuss it and get you more information.
# Jennifer 2015-11-16 20:40
Premier isn't the best....Safe Step is!
# Louis 2015-08-08 04:32
the price will be like buying a car.
# Diane 2015-03-28 22:54
Get a price and Premier will come off that
# Tom 2014-09-09 20:48
Cost for all will be about 17K
# CJ 2013-04-05 18:51
You can figure about $15,000 to $20,000 (including installation).



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