Walk-in Tub Reviews

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Safe Step Walk in Tub Co. | Reviews and Complaints

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Comparitively, Safe Step Tubs rank in the top 3 walk in tubs on the market. Out of these top three, they have about the lowest price point.  Safe Step Walk in Tubs are known for their quality, but they're also one of the higher priced walk in bathtubs on the market. 

If you're looking for a truly American Walk in Tub, you could pretty much stop right here.  As Safe Step Tubs offer the a great American Made walk in tub manufactured in Tennessee.  This allows them to have a competitive advantage on many of the other companies out there.

You'll find mixed reviews, however quality is typically remarked as being very high on these walk in bathtubs.  Read the Safe Step Tub reviews below and form your own opinion. 

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Customer Reviews   

# John C Clark 2017-09-18 18:34
I have previously detailed an easy way to clean the tub - apply a plastic sponge as you drain the tub. But some (younger) family members are not as consistent, leaving a buildup. Using the cleaner recommended by our installer, a family member with lung problems started coughing, so it is apparently toxic to some degree. SOLUTION: Dawn Liquid Dish Soap Detergent on a plastic sponge. Very little elbow grease is required, so you can do this sitting in a drained tub. Then be sure to rinse with the sprayer. I will forward this to the company - much better than the expensive stuff they recommended.
# thomas mabry 2017-08-12 00:35
safe step came to my home, got measurements, got shower and came to home and tore old shower out.The new shower pan did not line up with drain. The crew left, I had no shower. Safe step sent another crew & they couldn't install, wrong drain location. Third time , crew shows up, puts shower in, putty around drain comes out, sewer gas smell, shower walls are not same color as shower floor. I guess the fourth time will be a charm, shower walls & floor have to be taken out & replaced. What a frickin nightmare.They hade some rude office people also, they know who they are & should be fired.Call me again & try to put your problems on me.Wish that I had never had any dealings with you.
# ron 2017-06-21 21:44
Called for service and was told someone would call within 48 hours.....6 months later still no call. had several more issues with tub so I called again. Was told someone would call within 48 hours...3 days later still no call. Called in again and got transfered several times and was told to leave a message and someone would call back. Still no return call. If I had to do over again I would have never purchased one of the tubs. Very poor installation and bad service
# William Bennett 2017-05-15 13:02
Safe step is a great company and has a great lifetime warrrenty. My tub has been a big Help for me I was injured in a car wreak and when I returned home I was able to just step into my tub.
# Steven Hart 2017-02-26 05:34
I have had a safe step tub now for nearly 4 years. I have had to rebuild the tub by replacing the pump, the motor, lights, switches,and have had to adjust it twice. Now my door is leaking, told me a new door was needed, that was in December now it is almost March. No one has contacted me about the issues, but they sent me a $ 250 bill, my question is for what? The service people who have worked on the tub are excellent, a couple of folk at the main office are good. However my last conversation in December the lady that anwered the phone was less then friendly. I am starting to think that I regret doing business with Safestep tub CO.
# Dr. David Williams 2017-02-22 00:07
Safe step didnt show or call for a repair today, and the tub is brand new.

Disabled OEF Veteran
# Dr. David Williams 2017-02-22 00:05
I am a disabled OEF Veteran that just purchased the safe step tub and had it installed this month Feburary. Today, the service dept was supposed to come and correctly install the covers on the bars as well as the tub valve that holds and releases the water, only holds the water but will not release the water from the drain once filled. Today, was my grandaughters science project symposium at her school and I missed it by waiting on safe step that never called or showed up. Im pissed right now and hopefully someone will come and fix the tub. Im not able to take a bath because the drain doesnt work properly and hasnt for a week now. Thanks safe step. Starting off on a bad note.


Im pissed off!
# JAMES SIEGEL 2017-02-05 16:12
The tub is to low for a person over 5-7. They installed it and we found out a jet does not work. Called safe step and they sent a man out very fast. He looked at it and said "we will be in touch." Now the drain is not working correctly! To drain we must hold the lever and wait. Got a call from installer 6 days later saying maybe tomorrow or Saturday. Still no show. Look for a taller tub, very disappointed. I asked the sales man if a 6-5 person would be able to soak in it and he said "yes" The truth is it barely gets my belly button wet. Very unhappy. Do not buy it until you try it and look for taller ones, sorry I did not.
# Maryann Szticza 2017-01-20 12:38
I purchased my safestep walkin tup in 2014. I use it maybe at the most 4 - 6 times per year. In that time I have had issues with the motor not shutting off so that I can get out of the tub. Luckily my brother heard me calling so he could go to the garage to the electrical panel to shut it down. I had a service person come in but the tub worked find while he was here. I took another bath a few months later and the same thing happened. I called the service dept. and now they say I have to pay to have a service person come out even though that was not a lifetime warranty. I did. Evidently there is a blue box that did not shutoff. Safestep's answer was not to fix the problem but tell me to turn down the waterflow valve so I can get the water out of the tub (so the water doesn't spray all over). Go to the garage to shutoff the power to the tub so the blue box would reset. What kind of warranty is this? When you pay thousands of dollars for a tub you expect it to work properly not have to go to a garage to a control panel to shutoff the power (not that safe). I called safe step for the repair they directed me to the people that they contracted to install it but are now not allowed to work on the safe setp tubs. The contractor told me to call Safe step. The tub is loud but it is safe to get in and out of. My issue is with their repair/warranty service..
# Rowena Vokurka 2016-12-31 14:43
I've had my tub less than a year. I use the micro bubble WAY more than the bigger bubbles. Great! Love it, BUT when I got in today I decided to use both. Micro bubbles great! Now I turn on the bigger bubbles and close my eyes. When I opened them, black 'flakes' were swirling. The longer I sat there, the more and larger they came. Now, I'm not really upset that it happens, although my other jetted tub as NEVER done! BUT I think that cleaning the tub needs to be gone over better at installation. One installer told me to just wipe the tub down with vinegar. The other said ignore him. Just rinse with hot water after every use. I thought this weird, but figured it must be some new technology. So I just cleaned the jets with Clorox water and will occasionally from now on.
# John Clark 2016-09-13 16:05
My experience with Safe Step over the last 2+ years, since the purchase and installation, has been excellent. The salesman Jared Goeree, the support lady at the regional HQ, and the installation and maintenance personnel have been excellent. I had a couple of problems which were taken care of - cost free - within the week; one was caused by users at my location.

In observing these posts throughout this period, I have observed a few things:
* Some complaints must be arising from a poorly staffed and managed regional outlet. Not the folks who service Central California! You should check with your Better Business Bureau before even talking with a salesman, as we did, and/or ask for local endorsements. And demand everything in writing. Our salesman produced brochures, a full contract, answered all our questions, and edited a contract for some additional requested features.
* Some complaints are from customers not using a little horse sense. Even if the salesman did not warn you to fill the tube before using the higher jets (mine did), you need to think about the logic of using your tub. That is not a safety issue, it is a user error.
* Some complaints I saw a while back were clearly "trolls" (in multimedia parlance) who are either just having fun with rather outrageous stories, or who are plants from competing companies with apparent fraudulent complaints.

Having said all of that, look before you leap with your regional SafeStep distributors. As for me in Central California, I could not be more pleased, and the therapy it gives to me and my wife, plus the no-nonsense original owner warranty, is worth the high cost of the product.
# Lynn Wharton 2016-09-10 14:41
I have owned my safe step walk in tub for over three years now and for the most part it has been a pleasure. There is however one design flaw that should be apparent to all who own one. The tub comes with two separately operated water jets. Lower jets and upper jets located on the back of the seat. The flaw exist in the upper back jets. If the tub is not completely full within three or four inches of the top, and they are turned on water splashes everywhere. Even if the tub is full and both the water and air jets are turned on water splashes over the top and onto the floor. This can create a safety hazard if you do not put towels on floor to absorb the water. To avoid this we just do not turn on the upper jets. It appears to me the company could redesign the location and placement of the jets to avoid this problem or build the seat back and sides a little higher to avoid this problem
# linda Younts 2016-08-26 19:09
to jim roy: ditto! Bought 2 tubs ($30K) about 2 yrs ago. Having issue with shower hose. Called 3 times and left a message with Anthony no call back, 3 months later I'm notifying yelp to update the review. I have been contacted twice by customer service(by Jennifer and Richard) to purchase new tubs apparently you would rather replace than repair. Heads up corporate!

# JIM ROY 2016-08-17 20:27
Terrible service department! I have a leaky door on a tub and have called in 4 times, leaving a full message; without a SINGLE RESPONSE. I do not know if the company is restructuring their service department but this kind of NON SERVICE would certainly cause me to look for a different vendor when deciding to buy. The tub was fine the first year; and has developed a leak; we are willing to pay for the repair but we need a CALL BACK! Just left our fourth request for a response and I will be updating this board.
# Debra Hatch 2016-08-07 22:48
I have a question...My safestep tub has a high pitched noise that happens intermittently. Some days more than others. Is this an electrical thing? Any idea what it could be. BTW these review have been interesting to say the least...My husband is disabled from a stroke & loves the tub. It has given him alot of independence with bathing. Out installers were very professional & I didn't have to lift a finger to clean afterward. It makes me sad so many have had issues, but grateful that we have not. Just need to figure out the high pitched noise. We live in an older home & had to have a 20amp thing installed. Just need to know if I need to contact the electrician or if there is an idea why this is happening. Thanks!
# mike dunn 2016-12-30 07:27
I noise you may be hearing is the water jets emptying themselves after you use the tub. It's a self cleaning cycle.
# Lynne M. Geyser 2016-07-02 06:03
Highly recommend this company and this tub. Have written a letter to the company to tell them so. Contact the company for a copy of the letter. I am not affiliated with them in any way. Got the tub about a year ago so have had plenty of opportunity to see what it is like.
There is a lot of false info out there and then there are also people who don't understand some of the basics - so talk to the company, ask questions. I have a 40 gallon tank and that is fine. They did remove door molding and they did make holes to get wires through and they put everything back and patched it all and you couldn't tell anything had been disturbed.
# Larry Cook 2016-05-23 18:52
I bought the safe step tub mainly for my wife Bonnie who had a stroke and is paralyzed on her right side. I've had it a month or so, now I know why the installers filled it with cold water instead of hot water, they didn't want to show me you can't fill it without an extra large tank which we cannot afford. She took one bath in it with water up to her knees. Now she gets a shower with the hand held just as before we got it. Now I would not had blamed them for the quality of the tub seems excellent but when I researched on line that's when I saw the pricing is whatever they can get from you. They use highly inflated pricing and keep offering huge discounts to make you think you're getting this great deal! They start at $19,000 and and I see that most people pay in the the $10,000 to 12,000 range,I FEEL ROBBED!!! EXTREMELY TAKEN ADVANTAGE OF!!!! They left my bathroom door sticking so bad you really have tug on it to get it open. I'm refusing to pay for it and consulting a lawyer! $10,000 is more than enough to pay for this so BUYERS BEWARE!!! Very bad way to do Business:-/ I did call Safe-step and one of the managers Chris was of no help,it's like "You bought it, it's yours" attitude:-/.
# Chris 2016-05-14 17:19
DO NOT BUY FROM SAFE STEP TUB!!!!! I live in in NC., my parents live in FL. are in their 90's and my father suffers from dementia, they purchased a safe step tub for $10,500.00 several weeks ago and had it installed by Safe step tub professional contractors. The installation crew had told my mother that they might have to remove some door molding in order to get the tub into the master bath. As it turns out they cut a hole in the living room wall opposite the existing tub to make the installation easer. My parents where told that they (the installation crew) would patch the wall but don't paint so my parents would have to get that part done on their own. They where assured that the wall would be like new and ready for paint! So I drove 600 miles to paint the wall for my parents, expecting to paint the patched wall. When I arrived and was shone the wall that needed the paint I was horrified to see the patch job on the living room wall as well as the installation done on the tub! The plaster was caked on the wall about an inch thick and 8 inches wide with large cracks and gouges had not been tapper or sanded and the seam from the cut was already showing through. The caulking around the tub was extremely sloppy laid on very thick in some spots and none in others! The caulking was allover the tile, tub, wall and base board. It was the most unprofessional job I have ever seen!
In addition the installers arrived with the tube my mother had ordered she sat in it and thought it might be a tad short as her feet were touching the tub wall. The installer told her they had one 2 inches longer and the next day showed up with it with out an okay from my mother! Mom didn't think it would be an issue so she let them go ahead with the installation. Now we come to find the tub is not only 2 inches longer but is 3 inches wider! And is made for very large people, which my parents are not! This tub will also need a 80 gallon water heater to fill it, not the 55 gallon that was needed for the original tub that had been ordered. The cost for the 80 gallon water heater, about $2500.00 to have installed instead of the $1000.00 for the 55 gallon water heater. And on top of that my mother and I don't believe the tub is new! The tub exterior is filthy there are water marks and some oxidation on the hardware and a opened an used aroma therapy cartridge already installed in the tub! Mom said that when the installer was showing her the tub feathers and operation he was noticeable surprised when he opened the Aroma therapy compartment and found a opened cartridge already installed! Before opening it he had been telling her that Aroma Therapy cartridges can be purchased! Why would a new tub come with a open and used cartridge?
So moving forward, I call a Mr. Robert House ( not sure of spelling) at Safe Step Tub. My mother speaks to him about the size of the tub being much larger then she had been lead to believe and the much larger water heater need to fill it and that she would really like to swap it out for the original tub she had ordered. Mr. House said he would need to make some calls and call us back the next day, never called! I call Mr. House several times over the next few days and finally got a call back from him, he read me a note from the installer more or less recounting the tub size conversation with my mom. I explained that she was never given the full dimensions of the tub and that she would need a 80 gallon water heater to fill it and that mom had made a terrible mistake and now has a $10,500. 00 tub she can wash her feet in! I even offered to pay for the exchange if the cost was reasonable. Mr. House said he needed to check somethings and would call me by 5pm the next day. NO CALL! 5 days, still NO CALL! Have left several messages with him, still NO CALL! I have now also left a message with Mr. Duffer, the owner and CEO of Safe Step Tub's. I have numerous photo's of this unprofessional installation that I would like to share with the owner and Mr. House so they can see for themselves the kind of workmanship being done by their contractors, before I post the photo's all over the internet! I believe they will be as equally horrified by what they see!
At the very least my parents deserve to have the living room wall and tub installation done properly! As it stands now the wall can't be painted until repaired properly!
Buyer beware! If you are elderly you may want to have an advocate for you over see the installation! Unfortunately for my elderly disabled and partially blind parents the job was completed before I was able to advise them. Safe Step Tub's has taken their money and left them with a damaged home and a unusable $10500.00 tub!
# Lucinda Walker 2017-05-10 02:30
Hello Chris,
I live in Delray Beach, Florida and have had a terrible time with Safe Step. I am so sorry for your parents and their installation problem a year ago. I wish I had read your review before hiring SafeStep. It is now the 7th business day and my walk in shower has not been totally installed. The workman works shirtless, smokes on my terrace, leaves a Pepsi in my freezer and conveniently was not informed by his "boss" to the rules and regulations of the condo association. He shows up when he chooses to and calls me today at three that he was not able to come in. He has lied to me and thinks he can intimidate me with a constant stare. My bath opening was too wide to have a shower insert so I reduced the order to the original normal width of 60 inches. My carpenter would finish the 11 inch wide opening. I explained to the installer that the fiberglass walls would have to be supported. The
sheets of fiberglass have been on my terrace, bowing against the foliage and sustaining 2 thunderstorms. James
Teipel the installer started to laugh at my stupidity that the fiberglass sheets were going to be installed in a water environment. This is not a professional installation. Your parents suffered so much more but I needed to share with you my frustration and hope that someone in Corporate is listening!!!
# Bobbi 2016-04-20 02:25
Don't you get cold sitting in it naked waiting for it to fill up?
# Alexa 2016-12-30 02:06
Yes definitely but much worse waiting for it to empty and you're all wet!
# Myrtle Dean 2016-07-17 07:25
YES!!!....you freeze while it is filling up and also freeze when it is emptying. Please do not buy from Safe Step before doing your homework. I have never been so disappointed with a purchase in my life....and I paid 16,000! Poor workmanship and told the existing water tank would be adequate, to then find out we need an 80 gallon tank.Have still not been able to take a bath in the tub. Many other complaints, to many to post here and then the post would probably be taken down anyway. As a previous post stated, we will be contacting an attorney also with their terrible customer service and bad business practices.
# betty mahlberg 2016-04-01 18:14
A major flaw -
When my daughter takes a shower, the splash back from her body, walls, and fixtures causes a lot of water to run into shower head hose opening. She has tried a bigger towel, as suggested by your representative on the phone. The towel was soaking wet, dripping water. Thus there would be water getting into the opening.
Please let me know id there is a way to fix this.
# John Clark 2016-05-06 04:52
I'm 6'3 and I don't have the problem of splashback into the tub's shower head opening. I stand back towards the seat to use the shower head for the waist area down. Then, I sit down - since it is a tub - I take care to aim the shower head at my upper half. I have found its spray to be adequate but not too forceful. After showering briefly, I can fill the tub to enjoy its benefits as I think our water situation will allow. If some water still splashes into that hole for some reason, how about just draping the towel around the shower head opening? I have used mine regularly for two years without any problems of that kind; perhaps your daughter is just standing too close to the front of the tub.
# B. Storey 2016-03-23 01:49
Our purchase price was $15.882 for the wider version. Cannot believe most are more narrow after sitting in this one without any room side to side. We had our Safe Step tub installed four days ago and have tried to use it twice. The 50 gallon hot water heater only filled 2/3 of tub before running out of hot water. This means we have not been able to turn on back jets or soak above the waist. Pictures show lady up to her neck relaxing, but reality is your chest and/or breasts are exposed and cold. We could not soap up since there would only be cold water coming through the hand held wand to rinse while the tub is draining. Salesman also said there was an in line heater to keep the water temp from dropping, but it turns out that feature does not come on tub with microbubbles. The installer called a company rep and told the rep he would have to tell me what he said instead of him relating it because the rep was contending the microbubbles bursting added 2 degrees an hour to the water and took care of that feature being missing. This is BS and the water drops way more than 2 degrees an hour. After much research there is a possibility infusion heat transfer happens if you believe the gas returns to liquid state and some possibility of heat generation if ozone molecules are bonding with free hydrogen since the forming of bonds does generate heat. Rep said there was a "study".
So far our attempts to use tub have resulted in wasted water and time since we had to shower in the regular shower after waiting for water to drain without being able to rinse since no hot water left. Salesman inspected our water heater at sales appt. and commented we have a big heater at 50 gal. Looks like we will be installing a bigger one and replacing a good one that is fairly new.
Since we signed on a tablet we were never given any copies of anything we signed and were left no owners manual or any instructions by installers. We have no idea where to get more aroma beads or what "Anti scald" features means and operates.

Quality of tub seems excellent, installers were professional even though they were some of the "Home Depot" installers our salesman warned us about.
Be careful to only get one of these if you need to take a bath and cannot safely stay with your old tub/shower. This is not a Jaccuzi or hot tub in any sense and cannot be used for relaxing unless you squeeze your legs and torso in the foot well in front of the seat. In the seat you are not even close to being covered. We are installing a heater/vent above the tub so we are not freezing when it is filling and draining. We did not think about having to be in the tub naked for the 10 minutes to fill and shivering wet naked while draining. The extra expenses of heating an oversize water heater 24 hrs a day and heating the bathroom with an electric heater each use are going to be significant. We expected the extra tile work would be an expense, but did not figure on having to hire electrical and plumbing contractors to install new equipment or the extra utilities to run the new equipment. WE WILL HAVE TO TAKE THESE STEPS TO KEEP THIS FROM BEING USED AS LITTLE AS OUR GARDEN TUB WAS USED.
# sOaker 2016-02-24 10:38
I will definitely be contacting this company concerning numerous issues, including the mannerism of the salesman. I have read over 300 comments on numerous sites including BBB concerning this company, most from dissatisfied elderly customers. You may say or think that the complaining customers were finally satisfied when in all actuality they're only settling. This tub has caused serious injury to a family member, despite what the salesman preached. This tub should be banned for elderly use, it causes more harm than good, mentally and physically.
# not going to post na 2016-02-23 23:41
I was looking into one of these tubs for my own personal safety reasons and because i really dont like health aids helping me in and out of a tub.... after reading the costs of these though its way out of my price range, such a pity advertising as a way to stay home and implying you can finally take a bath with privacy...

to get people who are already health or abilities impaired
shame on you
# Billie 2016-02-08 19:41
Is it safe to use the heated seat and light when you bathe? I am very pleased with my Safe Step Walk-In-Tub, but never found instructions for cleaning and keeping these turned on when I bathe.
# Deidre 2016-02-02 04:32
Does anyone know if the tub is covered by insurance?
# Kathy mcferrin 2016-01-19 19:23
I am mainly asking a question..has anyone had to replace the colored lights in their safe step tub? The only color that comes on is the green ...I would like to know if this is something I can do..or will I have to call Safe Step and wait forever?
Thanks for any input!
# Joe Queen 2015-10-18 16:47
We've had our safe step tub almost three years. We love it. The water and air jets are invigorating and do an excellent job. We had a garden tub but both my wife and I have knee problems and it was tough getting in and out of the tub. There are a couple of minor issues but overall it is much better than what we had. I almost never took a bath, always a shower, now I take at least two a week. I did have to have an 80 gal water tank installed. We did get a larger tub because I am 5'11" and 300 lbs. it was an added expense but well worth it!
# John C Clark 2015-10-13 19:38
I recently saw a posting, but apparently not here, that complained about the "Lifetime Warranty" not transferring beyond the original owner; e.g. to next person, his/her child, his/her grandchild, etc.

The poster added that with cars, the warranty stays with the car. If that posting makes it to this site, I am very, very interested in discovering which automobile offers a lifetime warranty, even if it is "only" for the original owner.

Still very happy with Safe-Step; their product and their customer service.
# Terry 2015-10-14 00:03
It was on here. That poster is nuts. Some manufacturers of cars allow transfer of warranty and I've seen similar warranties for windows. But not all manufacturers offer that transfer, and there is usually a fee for doing so. Lifetime Car Warranty? Yep, it's good until the first failure which then terminates the life of the car.
# Roxanne 2015-10-07 04:30
We inherited a Safe Step Walk in Tub with the house we bought 2 months ago. The last two times I used the jets, I turned them off after use and then 10-15 minutes later they came on by themselves. Had trouble getting them off. Afraid to use not. Is this a defect or did I not turn them off correctly?
# tim 2016-02-27 03:14
That is a auto perge system to keep the air jets from clogging it is part of the programing it should run for about a minuet then shut it self off, I am an installer for them, you are good to go
# Ronald Lee 2016-04-17 02:03
Tim, where can I get an instruction manual for my Safe Step Walk-In-Tub LP2853 that I have come into possession of. Thanks, Ron Lee
# tubman 2015-10-07 20:16
John is correct
# John 2015-10-07 11:06
Actually it's by design! That's the auto-purge system that gets all the dirty bath water out of the lines, so your next bath is a clean one. Most tubs retain water in the lines that when it isn't used for a while can turn black. This takes care of that problem. Love that we don't have to worry about nasty black moldy water each time we use it.
# p.m. jones 2015-09-21 06:32
Walk in Jacuzzi has a loud humming noise after it is cut off.
# tubman 2015-10-07 20:10
The tub does not hum after shut off. The ozone will run and you might hear a slight hissing however if it is humming the you do not have it turned off. If you have a Jacuzzi then call them to come look at it. Safe Step is NOT A JACUZZI
# John C Clark 2015-09-21 15:43
You probably accidentally put your hand on the "Water" button (water jets) as you got out of the tub. When the tub is empty and there is no water to push, the jet pump makes a humming sound.
# Joseph Lanier 2015-09-17 20:14
I purchased a safe-step walk-in tub over a year ago and have had continuing problem with the tub door. It will not stay in an open position. The repairman has attempted to correct the problem several times, including replacing the door. However, when I open the door after a bath it will not remain open. Has anyone else experienced this problem with their tub door? I have to be mindful that the door will not stay open lest I get knocked on my butt by it when drying off or cleaning it.
# tubman 2015-10-07 20:12
The tub being level is not the case. The door is not designed to stay open or closed it is designed to stay ajar it will not hold itself open it is not designed too. Always TALK TO AN EXPERT ON THIS TYPE OF TUB.
# Ann Brandenburg 2016-05-30 23:03
Ok, then who is the expert installer?
# Terry 2015-09-18 04:33
This sounds like a simple case of the tub not being level. Just like a refrigerator door that won't stay put if it's not level. Tipped the other way, it would probably swing all the way open, or straight out if it was out side to side. Could also be a case of the door not being mounted correctly or an out of shape tub/mounting that results in the door itself not being level even though the tub is. I'm thinking the whole tub though as a misaligned door, probably wouldn't close at all, or would bind opening.
# George Huseman 2015-09-05 18:03
Hello, I am looking to purchase a Safe Step tub, I am asking if anyone on here is willing to say how much they paid for there tub? I hope mine quote is not to high ?

Brownwood, Texas
# kathy mcferrin 2015-10-07 21:37
I paid 12,500 for mine..I am very happy with it..i love it..however I did NOT like the way the salesman pressured me..I had alrrady decided that I was going to buy this tub...and whe I started discussing price he pulled one of those "well if you want to go the cheap way.." which was BS..I was prepared to spend the money..just wanted a breakdown and I don't like how secretive they are about the price .
# tubman 2015-10-07 20:14
Tub prices depend on the install and the type of tub purchased no one here can give an accurate price it depends on where it is being installed and the difficulty in the installation
# Terry 2015-09-18 04:36
I was quoted about $10,000, but that will of course vary depending on installation and model. Don't jump at the first offer. They'll come down if they think they can get the sale at a lower price. They've built in plenty of profit margin to allow for this. That way they can still get what they really wanted for the tub and you feel like you got a deal.
# Jennifer 2015-11-16 20:12
I believe that. You are paying the same amount as you would for a new or used vehicle. I paid 10,500 for my 2008 BMW AFTER negotiating from 12,000 so yes, there is certainly a profit margin built in. As the saying (and the book of the same name) goes:
You can negotiate ANYTHING! :o
# tubman 2015-10-07 20:14
# bobbie lagera 2015-09-06 21:37
its impossible to give you a price without seeing your bathroom there is 7 different models, it doesn't matter if a specialist comes out, its a free presentation with no obligation at all, you estimate will be locked in for 1 year. plus you will understand more about all the different features and not end up buying something you don't know how to work. this is by far the best walk in tub ever. it's affordable or the company would not be still open for over 38 years, dealing with seniors all on a fixed or limited income.
# cymmie 2015-09-03 12:44
After reading the mixed reviews, I believe, I will contact my personal plumber and ask his best advice on this subject.

As I am the caregiver to my aunt who has medical issues I cannot take the chance on making an investment on a dicey company, as her safety, warmth, and ability to enjoy her bath time my be compromised.
# rick coates 2015-09-01 22:58
I have been having issues with the hydro jets. I am getting a humming sound when I depress the jets and limited results. Please advise. Rick Coates
# tubman 2015-09-02 13:32
The intake is most likely clogged. look at the chrome screen located about ankle high on the seat. If there are any debris on there just wipe it off and it will work as intended. If that does not work please call the customer service line for service.
# rick coates 2015-09-07 21:37
Cleared a little amount of lint. I will try to call customer service to see what I could do next. Thanks
# John C Clark 2015-09-01 23:44
Don't mean to be too obvious, but first:
Tub always filled with water, first - correct?
Round intake screen in center by feet not blocked - right?
No large bath salts or stuff used that would clog intake tube?
Monthly dishwasher soap / bleach / rinse per instructions?
# tubman 2015-09-02 13:32
Yes all are correct
# Marilynn Shonkwiler 2015-08-10 22:38
We live in Indiana. We purchased our SafeStep tub in February of 2015. After using it for 6 months now, my husband and I can only say we love our tub!

We can only say this about SafeStep company.

1) The sales rep was NOT pushy!

2) The installers were very professional. They had the tub installed in 6 hours. They had to take our bathroom door off. They had to remove the toilet stool. They cleaned up after themselves.

3) The first time we used the tub we noticed a leak. We called the company and they immediately came to the house. They discovered the leak was a problem that was our fault. Even though the leak was not caused by them, they quickly fixed the leak and DID NOT CHARGE us.

4) It takes approximately 10-13 minutes to fill our tub and 7 minutes to drain it.

5) Since my husband has back problems he likes the jets on his back stronger than I do. All I have to do is adjust them.

6) Do we have any complaints? Since I cannot get the jets to hit my neck and I have Arthritis.

My question is: If we put a new shower head on the tub that would have different types of controls (I could hold the shower head on my neck), would it affect our warranty or would we have to have SafeStep come and install it?
# John C. Clark 2015-07-28 18:03
It's interesting to follow some of the comments here, so I still drop in to see the comments!
1) My representative made it clear, before the sale, that the lifetime guarantee was for the original owner, and what it covered. I cannot speak for every rep, obviously. It seems reasonable to me, since a tub won't last 10 lifetimes.

2) In case of fire, opening the door to drain the water onto the floor does not seem like such a bad idea. And if there is a worry about water damage, I suspect that fire damage would eclipse that concern. If the emergency is for a "nature calling" concern, then that is indeed a problem that cannot be alleviated by ANY walk-in tub, unless you are athletic enough to climb out safely. It is best to take care of certain things before sitting down in the tub.

As I see the various complaints, at times I wonder what is really behind the postings. Still very happy with my product!
# Steve 2015-07-28 15:28
If you buy one be wary because when you sell the house in small fine print after its installed they tell you the lifetime warranty is not transferrable. I had to have the one repaired that was in the house I bought and I had to pay to have a guy drive 300 miles to replace door seal. $40 part cost me $490 to get replaced. Their lifetime warranty guarantee on website is a lie because no where does it says its not transferrable until you get the post installation documentation.
# Michelle 2016-05-05 22:09
I have noticed several comments about the "lifetime warranty" and I only have one question for these people:

Is the warranty referring to the product or the purchaser?

If it is the purchaser's lifetime then it would not transfer; however, if it were for the product then I guess that speaks for itself.

After looking at their website, it reads as though it is for the purchaser's lifetime. I guess that settles that!
# tubman 2015-10-07 21:04
If you want real reviews go to Safe Step website. The reviews on here are not accurate nor posted by real owners
# Myrtle Dean 2016-07-17 07:38
My review IS accurate and I DO own a lousy tub! How dare you say the posts are not from real owners!!!!!
# Allan 2016-01-12 05:47
Of coarse you would say that, a company site can screen the reviews. Your website cannot show the models and basic prices of a unit. It's not that complicated. We all know that installations alter the cost, and tricky ones increase the cost. Many consumers want to compare prices before having a rep come out with a sales pitch. It should be a standard way to concuct business, and anything less appears to be opportunistic and has the potential to take advantage of the consumer who might make on the spot decisions after an enticing presentation without first gathering facts or taking the time to compare.
# tubman 2015-10-07 21:01
The original owner pays nothing for the lifetime warranty. If you buy a car the warranty does not follow the car. Why would you have a warranty on a purchase you did not make. It is not in fine print it is told to the customer. Since you are not were not ever a customer you have no room to complain nor leave any type of review.
# Joe Hines 2015-10-13 12:47
Hey Tubman, how much stock do you own in this company????? And a warranty does follow the car, not the owner. Another case of screwing people by putting it in the fine print.
# Car Guy 2015-10-10 20:06
Sorry to point this out to you but, manufacturer's warranties on cars follow the vehicle not the owner. All car manufacturer's warranties are available to the owner until the specified time or miles run out.
Safe Step Tubs does not transfer the warranty to the new owner and that's their choice.
# Doris 2015-06-17 21:11
I have been seriously considering a safe-step tub. One of the main worries I have is this...if you are taking a bath and suddenly need to get out of the tub what happens? If there is a fire or even a bathroom emergency would I have to sit and wait for the tub to drain? Thank You for your thoughts and comments.
# Kay 2015-07-12 20:07
Yes you have to wait for the tub to drain. You open the door and water will go everywhere.
# John C. Clark 2015-06-17 18:19
Cleaning the tub -
This is more of a helpful hint, and hopefully "Tubman" will pass it on to the company. The user is advised to use a non-abrasive cleaner regularly on the tub (to keep the "ring" off), in addition to the monthly fill with dish soap and bleach in the water, jets on, followed by another rinsing fill. But if one has a bad back (the reason he/she purchased the tub), it doesn't make sense to ask him/her to get inside the tub and double over or bend over the top to clean it with a special cleaner. SOLUTION: As the tub drains, use one of those soft plastic sponges or (even better) a loofa sponge to run along the water line and below. There is no harmful abrasion, yet the scum comes right off and you are done before the tub empties. It works very well for me, and saves extra work as well.
# Denise 2015-07-18 22:38
We love ours tub. They now have a smaller handle. If we have any problems, they come right out.
# MARTHA 2015-06-08 17:03
well I just set up to buy one and have mine installed . mine is just a plain walk in tub for safety reasons i sure hope i do not have any issues with mine because I already had a lawyer look at all the papers and the only thing we did not find was a warranty. I called the company and they emailed be a copy before it is installed . If I have any problems we will let our lawyer handle any issues . I just pray these people are honest and are going to rip us off . Our sale price was $10,000.00 and every one is saying that is to high . Well if they stand by their product and we have no problems than GOD took care of it for us . God bless all of you that had issues ! I pray we do not ! Thanks for all the reviews!
# Rose Jurado 2015-05-07 02:58
We got our tub two months ago, I really love it, the installers were very professional and explained the instruction so well, it makes my bathroom look beautiful. Were up on years like "87", it helps our sore joints move better, and my skin feels so smooth, I can't say enough about the tub, looking forward to using it for many years to come! And it has a LIFETIME WARRANTY.
# Christine 2016-02-16 23:39
They do not give you life time warranty, ...because they did not fix door handle...so I have a 12thousand dollar tub we can not use
# Robin ODea 2015-05-03 03:03
I love my tub. Still learning how to use it but the only problem I had had to do with city inspectors. Never had trouble with the company taking time to answer my questions.
# John 2015-04-30 14:37
Suzanne, I used to sell for Safe Step. Every time a customer bought a tub, they were given pretty clear cut warranty information. If the customer was concerned with whether or not the tub was covered after their death, we would allow them to put someone else's name on the purchase order (there are or were two spots). If the customer didn't care about their kids being covered under warranty, they would forego the coverage. (This was typically the case in my experience)

On the other hand, the coverage is pretty obvious. A "Lifetime" warranty is exactly how it sounds. I personally don't think that any of these companies could make it more clear, and especially don't think that they're hiding anything when they say "Lifetime Warranty". However, I think it would be beneficial for them to allow surviving family members to purchase their own lifetime coverage.

I've been out of the business for several years, but will occasionally get a phone call from a disgruntled surviving son or daughter regarding similar concerns. The problem was, most of the time these children were not present at the time of purchase and the parent(s) were not concerned with what happened to the tub after they were gone. After all, most of the customers I worked with were purchasing the tubs for themselves, not their children.
# Suzanne Hanlon 2015-05-03 23:25
My mother was ill at the time she agreed to this tub. She told me, proudly in fact, that I would at least never have to worry about the tub she spent $12,000. on. I live in Mich, she lived in Ky. I was not able to be here every time she made a home improvement. It was not "Clear cut" to her. And no she was not computer savy that she could google reviews. "Disgruntled" yes that I am, and today the repair called and he said I had to pay for his gas to drive up to Ky from Nashville so he could repair this tub. Which I have to get repaired or who is going to buy the house with it not working. Really to suggest that no one cares after they are gone is ridiculous unless they have $12,000 to throw in the trash, my mother did not. Did she consult me, no, she was a grown woman albeit ill and not really understanding all the salesman was telling her but I will bet my life he did not go out of his way to tell her nothing was covered after she died.
# Robert Venable 2015-08-12 03:15
My mother moved in with me when she was 92 years old five years ago. I paid $13,000 to have a Safe Step 5tub installed. It was the only way she could enjoy a bath even in her last year when she had a caregiver. She has been gone three months now and I don't care about what the tub cost or if it might need repairs one day or if it is good or bad for the resale value of the house. I am grateful my mother was able to have a normal bath and maintain her dignity in her last years!!!
# Jennifer 2015-11-16 20:35
Thank you for your statement. I, too, am the caregiver for my mother of 89. She wants to have a bath so badly, but I only have the shower. I think I may take the plunge and get one for her...

Thanks for sharing...

# Suzanne Hanlon 2015-04-30 13:19
Lifetime Warranty! Lifetime warranty! they are so proud of this warranty, what they don't tell you is that its not for the life of the tub. Its for the life of the buyer. So if a senior like my mothers buys one, uses it only a few times in a couple of years then she passes away NO MORE WARRANTY! Now I have to pay a fortune to get it fixed because my mom died. Never mind the tub was put in in 2011 she passed in 2012. Not good at all.
# rose 2015-06-17 17:29
IMy mother and I recently purchased a care 3355 walk in . Tub with lifetime warrenty on specified parts and labor. It was my mother's idea to have her 50 year old daughter sign as co owner of the walk in tub. She told the sales representative that she wanted the lifetime warranty to exceed her ipost her death. Do they know your mom has passed away? Just let them come out and fix the tub.
# Barbara ness 2015-04-28 14:57
I bought my SafeStep tub due to severe pain I have all over. Degen disc disease to my entire spine, nerve damage, Fibormyalgia, etc.
After reading the unhappy persons reviews I can say that some issues are easy to resolve. Not warm while in draining tub/ small space heater in the bathroom; black coming from jets/ follow cleaning instructions (I clean mine as instructed on paperwork that came with the tub, or you can look up instructions online).
I love the relief I get from my tub. Medications cannot completely relieve all my pain and that's where the tub/jets help. I hope this has helped some who have a tub, and helps others to decide about getting one.
# Ronda Mares 2015-04-24 00:57
How do I get an owners manual for my tub?
# Beverly Morgan 2015-04-23 21:53
What kind of soap can I use for a bubble bath in my Safe Step tub? It would take too long for just a plain bar of soap to make the bubbles and just sitting in bubbling water sort of does not seem like a good "bath".
# Jim Griffis 2015-03-04 22:58
Salesman said a 40 gallon water heater was sufficient. Sorry, with the heater turned up way hot, I can only get water up to near my waist before it turns cold. I know it would take a 55 gallon to work correctly. They said you could get the Aromatherapy at Walmart. Wrong. I had to special order it and it does not work. I sent a letter to them on Jan 26, 2015 with my complaint as for it to be taken out. As of Mar 4, 2015, no answer.
# Suzanne Hanlon 2015-05-03 23:27
yes my mother believed that too, its what her salesman also told her. And I have been asking about the aromatherapy thing too as did she, no answer either.
# John C Clark 2015-02-25 18:48
Again, I don't work for or have a fiduciary interest in SafeStep. But since it has changed my life, I am pretty zealous in the praise of the company's product.

Some updates:
The approximate 55 gallon capacity, as stated before, is mitigate by the displacement of the person sitting in the tub; something I didn't mention. So I would judge that I displace at least 15 gallons, making the actual water content about 35-40 gallons of water needed, as claimed by the salesmen.

That means that an old style standard water heater will (as my salesman stated) be just adequate, if you don't run the washing machine or dishwasher before the bath. Newer style water heaters with internal coils are now vastly more efficient and (like the one I installed) tankless heaters are the absolute best solution to complaints about running out of hot water. But you only need one tub full since it has its own internal heater to keep up the temperature.

Complaints about the water not being high enough are ill-considered, since 35 gallons is enough of a drain on most home heating systems, to say nothing about the drought situation (like we have in California). What does the consumer want - an 80 gallon expenditure of water to bathe? That is imprudent. I am 6'3" as stated, and I can crunch down and have the water to the base of my neck and enjoy the full benefit of the air and water jets.

Draining the tub, I have found that the time can be used to use a non-abrasive plastic sponge to wipe down the tub, then dry yourself while standing in a warm, enclosed space as the tub drains, then wipe down the tub as the water drains out. That takes the same amount of time that you wait for the tub to drain. No problem there, although several posters would have you think so.

The two flow volume adjusters - one for the front of the seat and the other for the flow volume of the water jets - are indeed very difficult to change while the pumps are on. That is because (I surmise) the controls are hampered by the force of the jets. Simple - turn off the jets, make the adjustment, and then turn the jets back on. The controls are a bit still when new, but that's standard with almost any mechanical device.

Finally, I discovered that a problem with the Aromatherapy container cap emanated from some stripped threads on the tub. For all I know, somebody in my family tried to turn it the wrong way. I called Carin Orr at the Huntington Beach HQ, who is always cordial and efficient. There was no waiting time. She scheduled a service visit for 2 days later, and then the service representative called the next morning, having completed some tasks ahead of time, and with my permission showed up early the next morning. Tony Macedo (the Service Manager here) replaced the whole aroma unit, and advised me to make sure I had filled out, or to fill out and send in, the separate one year warranty on that device to save me the cost of the visit. Now, that is service.

My only regret about the purchase of this appliance is that I miss the visits with a very witty and entertaining chiropractor, since I no longer need his services.
# Don Cox 2015-02-20 17:50
Are water jets stream are not steady. I would call it pulsating
This causes much more noise. It wasn't this way to start with. What could be the problem ?
# Tubman 2015-02-20 18:09
The intake is clogged. You must regularly clean the water intake of the tub to prevent hair from clogging it. Refer to owners manual it will explain how to clean the intake.
# Don Cox 2015-02-22 20:38
Thanks for the infomation. I cleaned the intake screen and it now works OK
# Michelle 2015-02-20 18:00

Call your dealer and put in a service request. It does seem perhaps something may need adjustment. Your dealer can get that handled for you easily.

# Gary Griff 2015-02-19 23:37
There is nothing good I have to say about about this company, the tub, the price, or the service.

The salesman was high pressured. The installers did a terrible job. I ended up tearing out the tub and re-installing it myself because they would not do anything about it. They still have open items to take care of since it was installed 6 months ago. One of the jet outlets just popped out of the socket and won't stay in. I will see how long it takes to get that taken care of.

The tub? It's too small for me. I am 5' 8" 175 lb. Some of the jets are hard to utilize while in the tub. It's not deep enough without sliding down off the seat. The door handle on the inside sticks out to far. The controls are not all convenient to reach. The hand held shower has no volume control. I bought the tub at the same time the heated seats came out but they would not upgrade mine.They told me there was a scald control but I have not been able to figure that one out and they were supposed to come out to show me but never did. I ended up paying $12,500 for a way overprice tub I installed myself.
# Tubman 2015-02-20 02:01
Well sir you just left out the fact that Safe Step refunded 1500 dollars to you and offered to fix any issues at which you declined and did the work on your own. Installing the tub yourself viods the warranty. However if you call the service office you will get your issues handled as Safe Step has tried to do from the day you first complained. No company is perfect no product is flawless and not all customers can satisfied. People that refuse to let the company fix the issues and people that take refunds but still bash the company without mention of what was really offered. Those people are impossible to please. Safe step will fix repair or replace any and or all of your issues. Call the service line during business hours and speak with the service person and you will be taken care of.
# BUBBA 2015-03-15 17:43
Just who are you?
# Gary Griff 2015-02-25 05:42
Mr. Tubman,
It is you who have your facts wrong. The $12,500 was the amount I paid after the $1500 refund. I tried to negotiate with Safe Step and they refused everything I asked for which I have a letter and pictures to prove. The only thing they offered was the $1500 which does not begin to cover the reinstall. I am still waiting on the anti scald issue and a bad fitting front panel. The latest issue is the jet outlet.
# tubman 2015-02-25 12:49
Not accurate.
# Louise Cannon 2015-01-27 17:07
If you like a hot tub you would like this tub. I personally do not like the jets hitting my back. The tub fills so slow I slid off the tub seat and balanced myself in the bottom of the tub to stay warm until the tub filled. The heated seat needs to be turned on for at least 15 mins.before you get it or you will freeze your butt off. The lights are a waste. They only show when the tub is empty or no jets are working. Otherwise you can't see anything. I hope I never have to use this tub again. It was expensive and the money wasn't worth it. The tub needs cleaned off after every use or the scum is horrible.
# Tubman 2015-02-20 02:59
The tub is a personal therapeutic spa. You can google the medical benefits of the product. The reason the tub fills slow is because your water pressure is not what it should be the tub is not to blame it's the plumbing in your home. The heated seat may be malfunctioning. The chromo therapy in which you refer to as the lights. The feature is to be used with no jets that is how it was intended and designed. The back jets have a control knob that reduces or increases or turns them off all together. User error is more often the case then not.
# Denise Hatfield 2015-01-25 21:24
Salesman took 3 hour of our time before dropping the bombshell price of $19,000. Then dropped it to $17,000 with 2 discounts, then another couple of discounts to $14,000. And dropped it to $13,300 if we paid cash vie a personal loan from the bank. We continued to say we couldn't afford it and then had the gumption to ask if we would cash in a life insurance policy. He said these were the prices that everyone gets and that he worked in the finance division and was helping out "to get out of the office" also that he didn't work on commission. Lies, Lies, lies. They should be ashamed of themselves, but I guess money is the name of their game. I'm so glad we couldn't afford it to be left with the negative reviews listed below. I'm passing the word of these shisters.
# Tubman 2015-02-11 21:31
This is an unusual situation and not the normal way business is done with Safe Step.
# SMG 2015-01-25 16:19
Has anyone had the experience of their tub being extremely loud when the jets are running? I have called several times, but always get the same answer of someone will call me back. They never do. It is very hard to relax in the tub with the noise being so loud.
# Tubman 2015-01-29 21:33
Please call 1-800-989-5101 this will get you to the service department for Safe Step. This is covered under your warranty and will be corrected.
# Tubman 2015-01-29 21:31
Please call the service department at Safe Step 1-800-989-5101 this issue is an easy fix. It sounds like an air hose has come loose this is covered under your lifetime warranty.
# John C Clark 2014-12-28 21:14
On the Aromatherapy function:
The sample that came with the tub is apparently from www.aromatherapy.com - the packaging (bag) and selections seem to be the same. Word to the wise: I made a large order, and they apparently fill it from several suppliers, based upon aroma. It took several months to fill it! Keep orders limited to a few scents that are NOT backorders - it comes all at once.

In the interim, I got some beads from inSPAration. They smell nice in the package, but absolutely do not work in the tub's aroma container, for whatever reason. Dangling the bag in the heated water also does not work. They are worthless for this tub. Stay with supplier above.

On the Aromatherapy cap - it is plastic, and perhaps one of my family twisted it the wrong way. It was cracked inside just enough not to seal properly. I used the online suggested contact e-mail link to request new one, with my return e-mail. Two months and still no answer - useless link if you contact the COMPANY. However, I phoned (in the interim, again) the contact lady whose California phone number was given to me when the tub was purchased. She connected to her service tech and the cap got to me within three or four days. Again, nothing but praise for (at least) my California SafeStep people. I am unhappy, to say the least, with SafeStep HQ as the result of my ignored and very simple request, since I was unable to use the air jets and would have been without them for months! But stand by my California contacts. Apparently, the quality of service varies with your locale, just as with most businesses and franchises.
# Darlene Liston 2014-12-27 03:14
I purchased my walkin tub about 3 years ago. From the very first time I used it, there was never enough hot water to fill the tub. I always thought it was because my son was using some of the hot water. My son has moved out of my house and it is only me and the tub still does not fill with hot water to the mark. When it was installed I was told that I needed a 50 gallon water heater so I paid extra for the installation of new tank and my 40 gallon tank is still next to the 50 gallon. Now I have figured out that it takes 55 gallons to fill the tub to the mark after reading these reviews.I decided to purchase a bigger tank and the salesman told me that I could have the two tanks connected together. I wish that I had known this for the last 3 years.
# roger 2015-02-08 14:57
Something you might want to look into is a tankless hot water heater its continuous and you never run out. Natural gas is excellent for these heaters and It is cheaper to operate.We live in the mountains up here in northern Alabama and we have one that operates off of propane in our cabin. We also had one at our home in lower Alabama that ran off of natural gas. Just something to check into.
# Joy Peterson 2016-04-02 01:42
We purchased a walk-in and they will be installing it Wednesdy. What we were wondering is if you have accompany generated form to submit t doctors for a prescription so we can get a tax break?
# STEVE 2014-11-24 19:37
watch out for safe step tub once they get your money if something goes wrong with that tub good luck trying to get somebody to come back and fix it I've had problems with my tub and all they get is well I'll call the service guy and try to make an appointment then you're waiting a week or two for them to come out and fix it.
# Tubman 2015-02-11 21:34
The tub has a lifetime warranty if you call the service department some one will cone fix your issues. please understand Safe Step has more than just one customer. They are Nation wide. Please try to call the service number and some one will get back to you.
# Arlo 2014-11-20 17:07
After reading all the reviews, I am disinclined to purchase a Safe Step Tub; when I check for a brick and mortar location, both in Sacramento and Los Angeles, I am referred to the same toll free number in Tennessee(?). "Press 1 to continue" is another turn off. Of course I want to continue; don't they think I want to talk to them? I hung up both times!
Since I am a general building, electrical and plumbing contractor, I can install the thing myself, and want a delivered price, which is not provided. With a dedicated "on demand" water heater and plenty of pressure/volume available, I might not have other concerns, but I do; parts that "pop off" while in use doesn't sound like quality construction. Time to fill and drain are concerns, but I could live with the issue.
So, Safe Step Tub, if you're reading this, give me a bottom line quote on delivery to Sutter Creek, California 95685!
# Tubman 2015-02-11 21:36
You can get a bottom line price for a drop ship I do not know who you talked to but the drop ship is a set price and you can get that price if you speak with sales.
# John C Clark 2014-11-20 18:23

I don't understand the concern regarding your finding a location. As I recall, there is a showroom in Southern California (Huntington Beach?) and I think in Sacramento or nearby. All I did was to call them (Google SafeStep for contact info) and they will tell you where the showroom is; it's what I did.

Other concerns seem to me to be the work of folks who just don't pay attention, like the person who complained about water jets shooting in the air. Of course they will, unless you fill the tub first, as I was instructed to do and which common sense would seem to dictate, anyway.

Sites like this one can be held hostage by the folks who want to complain, since satisfied customers are not the ones who usually post, it seems. I am indeed a happy customer. The tub has changed my life, given my back condition. That's my two cents!
# mike dunn 2014-11-18 09:29
I bought my Safe step after become stuck in my bath tub due to a sudden health problem left me dizzy and unable to pull my self up. Spent a couple of weeks in the hospital recuperating from an unknown virus.

Although it was very expensive I just love it and soak every night before going to bed.

Although I'm 69 years old I'm still pretty agile but do have a bad back. With that said I don't get into the tub then fill it. Instead I fill it then climb up on my toilet sit, hang on to the safety bar on the far wall and climb in. If I want to message my upper back, shoulders and neck I just scoot down and allow the water jets do their thing. You must fill the tub above the top jets or water will shoot everywhere unless your back is securely against them. Now when my bath is over I use my foot to open the drain using the small handle leaving everything running. I keep my back pushed against the back jets and either leave my legs straight down and allow the added pressure due to no water dropping to massage the front and back of my legs until the pump no longer is drawing water. If my feet are hurting then I put the bottom of my feet against the two opposing jets below the facets. Yes, it takes about five minutes to fully drain but rarely am I cold during the process. Because of the ledge created I have room for shampoo and conditioner. But most important there is room for a drink or cocktail. I've added two entertainment centers also. A inexpensive CD/ radio and a T. V. up on the wall over the bathroom door. Not only has my pain subsided but I'm very relaxed and fall asleep quickly.
# KAY WALSTROM 2014-11-18 00:24
# Frances 2014-11-26 22:40
Is there a class action suit against Safe Step?
How does it compare to a Jacuzzi tub?
# Michelle 2014-12-01 22:54

No, there is not a class action law suit against Safe Step.
Safe Step is the #1 rated walk in tub company. You can confirm this at the top of this page on the "Top 5 Companies" tab. Additionally, we were #1 for 2013. It is a jetted tub (Jacuzzi) that allows you to walk in rather than step over the side. There are several options above and beyond a basic jetted tub. You should go to safesteptubs.co m and see everything available on the tubs. This will also help you to compare a Safe Step tub to a Jacuzzi tub and find the best fit for you.

Thank you,
# Tubman 2015-02-20 03:06
This is in no way shape or form any kind of a Jacuzzi. Jacuzzi is a brand and not the term used for jetted tubs. Jacuzzi does not compare in any way to the Safe Step walk in tub.
# paul clements 2014-11-17 23:24
I have a walkin tub for my wife who has medical issues The rubber bushubg that is affixed to the bottom of the drain plug is elongated therefore it does not seal. Teying to find a replacement however have been unable to do so
# michelle 2014-11-18 17:49
Your dealer will be able to purchase that for you. I don't know the particulars of when or from whom you purchased your tub, but if your making a warranty claim you need to deal directly with the Safe Step dealer who sold you the tub. If your not trying to fix this under warranty, any Safe Step dealer can purchase this item for you. We would be happy to help if you require assistance in this matter.

Michelle Humphries
Office Manager
Safe Step Walk-In Tubs of Nevada and Arizona
# Terrie Hooper 2014-11-12 20:40
I'm loving my new tub! I had it installed in May....BUT
I have a problem. Every time I turn on the water jets black slimy goo come out! Yuk...
I live in Canada and am having a horrible time getting someone to repair this. I only ever get an answering machine. I leave messages, but no one returns my calls?? What is my next step? I'm getting frustrated!
# Tubman 2015-02-19 19:54
Call corporate headquarters 615-391-0001
# Darlene Liston 2015-01-25 18:52
I had the same problem. Tech came out and ran clean water just up to the bottom jets and it cleared the tubes. Apparently we should do this periodically. I add a little bleach to the clear water to get rid of the soap scum.
# KAY WALSTROM 2014-11-05 03:05
# Michelle 2014-10-28 18:13
Dear Angela,

Your post (above) is verbatim the complaint you submitted to the Office Of The Arizona Attorney General, Public Rights And Civil Rights Division. You have on 2 occasions, nearly a year apart, filed formal complaints with both the Attorney General and the Better Business Bureau. Your complaints have been dismissed by both agencies each time you file them. I’m stating this only to represent your intentions and the Finding of Fact in this situation.

First and foremost, I would like to convey just how hard I have tried to accommodate your specific needs. You had your tub installed for the needs of your husband, to aid him with his hip and lower back pain and lack of mobility. You’ve continued to state that the water does not cover your shoulders and therefore you cannot enjoy the tub. I offered a solution of adding an additional Delta handheld massaging showerhead on a slide bar in the rear of the tub; thus allowing you to position and target the areas of your neck that you needed massaged. You refused this as an acceptable option. You refused every attempt I made to help make you more comfortable. You simply wanted nothing less than your money back.

I’m in the business of helping people, making lives easier, safer and more comfortable. It serves me no purpose to treat you or anyone with anything less than the utmost respect and dignity. I’m sorry I was not able to make you happy.

Mitch Altman
Safe Step Walk-in Tubs of Nevada & Arizona
# Wakely 2014-10-23 03:15
To Whom it May Concern,

We contacted Safe Step Walk in Tubs of Las Vegas out of an article in a Senior Magazine. I looked up the company online and watched the video with Pat Boone. The Salesman Forrest Quesenberry came to our home and discussed all of the features of the tub with us. I discussed my arthritis in my shoulders with him and he assured me this tub would be right for me. It sounded awesome. After the tub was installed we had a 24 hour waiting period for the tub caulking to set up. After the set up time was over I tried out my new tub, something was wrong, the water only filled to my rib cage???

After I faxed, called and left messages and sent a certified letter to the company explaining my concerns, Mitchell Altman the (Business Owner) called me. After explaining the problem to him he told me I must have really stubby legs because he has had no other complaints and sells thousands of tubs. I assured him I was only 5' 3” and he then told me that's funny your shorter than average, I don't know what tell you to do accept to scoot down on the seat to make it work. I explained that I would not get the benefit of the jets in this very uncomfortable and awkward position. Ok, in order for me to get my shoulders under the water my butt is off of the seat. He again said I would need to move around to make it work and that he was unwilling to take it back and refund my money.

Is this the relaxing position in the video? These tubs are targeted for Seniors with mobility issues. Would he tell a fragile 88 year old woman this too???

My point is this is False advertisement and it needs to be stopped. I asked for my money back and Mitchell Altman told me he was unwilling to accommodate me.
# Paul Wayne 2014-10-28 16:06
i was ready to order one of these tubs. But I don't like the sound of that owners attitude. LOTS of seniors lose height as they age. I would think this shower would need an adjustable seat-maybe air operated would help it accommodate a wider range of body dimensions.
. Check all of the brands and sit in them and see how everything lines up.
# Michelle 2014-11-05 17:36
Dear Paul,

I assure you that the reviews from the 2 ladies above are not factual. If you read again you will see our limited response to "wakely". In the interest of professionalism we did not release any details regarding the legal findings in her repeated claims and legal actions, just a general summation of the fact that we have ALWAYS been found to have acted ethically, professionally, within the law, and exhausted every avenue of reasonable resolution with "wakely". Mitch cares about people and will always exhaust every reasonable option to satisfy customers; at his own expense even. Its impossible to please everyone all the time but rest assured it not from lack of us trying.

Safe Step of Nevada and Arizona
# Kay Walstrom 2014-11-06 20:37
Michelle ...

I can't imagine how you determined that my review was not factual, as you have made no attempt to contact me directly in regard to my concerns with the tub.

Mitch Altman, the owner of Safe Step in Las Vegas, responded to my phone call with, "You signed off on the tub; it's your problem to deal with."

How could you consider the above actions (reactions) to be ethical, professional, (probably are within the law), or exhausting every avenue of reasonable resolution as far as my complaint is concerned?

Sincerely ... and looking forward to your response to MY review ...

Kay Waltstrom
# Michelle 2014-11-14 21:47

I spoke with you directly several times. I also forwarded you to Mitch as he wanted to address your concerns directly. Mitch did address your concerns. He advised you that adjustments needed to be made on the user controls to adjust jet strength for personal comfort and possibly the water level was too low, which causes water to spray. He walked you through how to use the controls, necessary water level above the jets, etc. He apologized if there was a mess left behind. He didn't argue with you even though we take several pictures before and after each install. He spent a very long time speaking with you, trying to be helpful and explain how to use your new tub and prevent this from happening again. Its a piece of medical equipment and requires understanding. As such, you are given a thorough demonstration of how it works at the conclusion of installation. You are also left with an owners manual (because honestly, does anyone ever remember everything they are shown the 1st time?) The problems you experienced with your tub have been resolved through explanation of proper use. We are sorry your 1st bath was not a wonderful experience as we want every bath you take to be a wonderful experience. In regards to the leg jets, we sell several models and if you purchased a soaker tub it would not have the same leg jets as other models. I have 2 models in my showroom and both have 2 large front and 2 large back leg jets. I know you did your homework prior to your purchase. You visited our fully interactive website. Larry came to your home with an IPad and showed you a fully interactive presentation of the tub and features available. We provide the most comprehensive in home demonstrations of our products. We allow customers to change their order, we allow time for reconsideration of your purchase. We are a good, honest, solid company with a A+ rating with the Better Business Bureau. We were rated the #1 Walk-in tub company of 2013. This is why Mitch and I respond to comments left here. Even when they are from different dealers, if we can help. This is why Mitch Never told you "you signed off", and why both myself and Mitch treated you respectfully even when we weren't being treated that way. Because helping you, the customer, is the best part of what we do here. I would be happy to speak to you should you still have any questions about the functionality of your tub.

Michelle Humphries
Office Manager
Safe Step Walk-in Tubs of Nevada & Arizona
# t 2014-10-03 02:27
to bad all this will not be shown!!! they just whant your mom and dad's money!!!! all they show is the bull chit side of this tub!!! I just showed a friend this ! that was going to buy one , WAS!! the big word!! this tub is a joke!!!
# richard 2014-11-14 16:05
I wonder if there is not enough evidence to look into a class action suit for fraud
# Bruce 2014-09-26 03:54
Does anybody know of a brick & morter showroom (in the Seattlle area) that a person can go in and sit in a tub before he spends 15K for a tub that doesn't fit?
# Michelle 2014-10-20 21:53
Dear Bruce,
There is no actual showroom in the seattle area. There are various showroom across the U.S. and Canada however, not near your location.
# Tommy C Pittman 2014-09-02 19:17
I bought a left hand 31" X 53" Regal walk in tub on 2-27-2014 contract # V9/2012.
I have been trying to get through on the phone to them to let them know that I'm very unhappy but I never get a call back. The tub door handle cuts into my knee and leg and it is very painful. I cant enjoy my $ 17,447.00 tub because of the door handle. I am a big guy but the salesmen told me this the one that would work for me but now obvious it wasn't the one. I wish somebody could help me so I can enjoy my tub. Very Very unhappy Tommy.
# Ron 2016-01-19 17:34
Tom Has Safe Step done anything regarding this issue , I am having the same issue here in Canada
# Michelle 2014-11-05 17:24
Dear Tommy,

Although we are not the dealer who sold you your tub, perhaps I can assist you in getting a response to your concerns. Can you provide me the dealer information from whom you purchased your tub? I would like to try to assist in getting that dealer to reach out to you.

Thank you.
Safe Step of Nevada and Arizona
# Margaret 2015-03-16 13:22
Dear Michelle

Maybe you can help me. We bought the safestep tub for my husband who weighs about 300 pounds--he cannot get into the tub safely as his belly is in the way and we have to maneuver around the door which is incredibly unsafe. I spoke to the salesman, Jay, and he came over and said I do not think there is anything we can do--you could sell it on Craigs list--I told him that was unacceptable. He promised to get back to me and despite several texts and calls has not--now I cannot even get the service dept to call me back as the door that protects the innards keeps falling off--I am going to drop by their office in Burnsville, MN today and see if I can get some answers. The walk in shower would have been such a better idea for my husband but that wasn't even offered. He too is cold while he waits for the water to drain. We were willing to pay $1000 for the installation of the walk in shower if they took off the additional $5000 differential for the tub to shower--first the salesman could see the size of my husband and that the door would unlikely close and second why weren't alternatives at least offered. It is upsetting that I cannot get answers or even replies at this point in time and I am still paying for this tub that is extremely difficult to use. If you can help I would appreciate it--we are reasonable people--we just need someone to answer our questions
# ginny 2014-10-06 04:51
johnny, I read your review..in Las Vegas..we have a no. to call and it's through Channel 13. Its called "Contact 13". You call with a consumer complaint, and they will call the co. on your behalf and explain everything what you told them. Since this no. is connected to a news channel..the last thing this co. doesen t want to have a bad repiutation. Let me know.
# Debra G. 2014-08-25 23:13
Who wants to sit in a tub soaking wet and cold waiting for every inch of water to drain before you can open the door and get out?!
# John C Clark 2014-09-01 16:32
Good point. The representative mentioned that for cold houses, one might want to install an overhead heater. Or, one can use cheap portable heaters in the opposite corner of the bathroom (to be safe, of course). But the tub has a heated seat and back, and during the course of soaking and enjoying the jets, the circulated water is automatically kept warm by the tub innards; part of the standard package. And as for us, we keep the house reasonably warm, anyway.

Then again, for those with mobility problems whose lives are so busy that they cannot wait for - I think it is 2 1/2 minutes - to drain, perhaps a tub bath takes too much time, in the final analysis. The best alternative might one I have seen in convalescent centers - a plastic chair in a shower.

I would have to admit that the main reason I have a bad back now is because everybody and everything else was deemed more important than me. No more - I enjoy taking time out from the world and letting the tub relax my muscles and do its therapy.
# Arlo 2014-11-20 19:37
to John C. Clark:: When I googled the location for either Sacramento or Los Angeles, where I could see one and sit in it before buying, all I got was the toll free number; ie: no local storefront. I'll not consider buying anything I have to by from a salesman with a catalog of pictures and an 800 number! There's little or no recourse, as many of the comments indicate. Thank you for your input. Arlo
# Michelle 2014-11-20 22:08

I hope these help you with your search. Please note that its very common for dealers to cover a large area outside their physical location. Even hours away in each direction. The 888 number would have given you to your closest location based on you area code. These listing are available in your yellow pages & yellow pages.com.
Happy hunting

1.Safe Step Tub
14340 Bolsa Chica Rd, Westminster, CA 92683
(714) 892-5202

2.Safe Step Tub
15261 Connector Ln, Huntington Beach, CA 92649
(714) 373-8545

3.Safe Step Tubs
16902 Bolsa Chica St, Huntington Beach, CA 92649
(714) 840-1620

4.Safe Step Walk In Bath Tub
15262 Pipeline Ln, Huntington Beach, CA 92649
(714) 373-8545
# Marie Gilliam 2014-08-13 15:21
I have a safestep walk in tub. I have a problem in that my hot water heater does not hold enough hot water to fill the tub to even a warm temperature. I love the tub and it has been a life-saver, but now I need the whirlpool bath part due to arthritis and fibromyalgia. When I hurt and ache, I would love to sit in the tub for 30 min. to relieve my pain. Any help appreciated. E-mail me if you have any suggestions.
# Isabel 2014-08-14 01:46
Hi, Marie. I'm glad you use your tub. I work for another walk in tub company, so I'm sorry you are having issues with your hot water. The answer is that you need a larger capacity water heater, and if it's gas, then you need at least 50,000 BTUs to push the water into the tub. If your heater is more than 7 years old, then it's time for a change anyway. The newer heaters are less costly to run, electric or gas, because they will swirl the water, keeping all the water uniformly hot, as well as keeping sediments from settling and crusting the heater's element. Upgrade your heater, you will be very happy.
# Master Plumber 2015-01-27 00:42
What do you mean "You need 50,000BTUs to push the water Into the tub" ?...BTUs have nothing to do with water pressure, And the water doesn't "Swirl" constantly, Some dip tubes do swirl the water to break up sediments but when the unit Is full, all water movement stops. The water Is never "Uniformly hot" the water at the bottom of the tank Is ALWAYS cold while the water at the top Is at the temperature set on the thermostat, and a water Is NOT at the end of It's useful life after 7 years, A water heater can last Indefinitely with proper maintenance, I recently replaced the elements on a water heater that was Installed In 1954 and the only thing that needs repaired are the elements about every 5 years, So Isabel If you're going to give advice on Plumbing at least TAKE A CLASS!
# John C. Clark 2014-08-09 21:25
In reading some of the comments, I can only say that the installers sent from Northern California were not at all like those cited elsewhere, nor was the salesperson. Both were top notch, accurate in their information, courteous, and thorough.

I join others in saying that the SafeStep tub is, at least for me, a very expensive proposition. But it was worth it in Aces. Let's just talk about the California folks who serviced me:
1) SALESPERSON (Jared) correctly told me what was involved, made valid comparisons with other cheaper (Chinese manufactured) tubs and another American competitor, and negotiated a price that we could manage, considering the quality of the tub, features, and subsequent excellent and speedy installation. We did not have to deal with a separate contractor, since (at least in this state) SafeTub uses their own in house experts.

2) INSTALLERS arrived soon after and went to work. I was told that our 40 gallon water heater would "just" fit the requirements (since the walk-in tub draws about 55 gallons when full). Note that once the tub is full, it maintains water temperature, so if you soak for a while you don't have to keep using extra water, anyway. My old tub held about 35 gallons or so, and when I soaked for a bad back, I would run low on hot water, anyway - and use probably about the 40 gallons of water or more, anyway.

3) INSTALLATION probably ended up saving me thousands on the other end, because the installers found a hot water pipe leak in our aging home. I later learned that many of my neighbors have ended up with the same problems, finding themselves standing in water in a damaged home, having to reroute the pipes anyway. We had just installed expensive wood flooring, and it would have been a real catastrophe.

4) Called in a plumber, put in a tankless water heater since we were incurring a high expense anyway, mitigated by our SafeStep people finding the tragedy before it happened! Now, PLENTY of hot water all the time.

5) Therapy DEFINITELY works. I have had a compressed lumbar disc for 10 years. Surgery is the last option, because once you are opened up you likely incur spurs and requirements for further surgery. So I have been visiting a chiropractor, seeing the doctor for occasional medications, doing some back relieving exercises. AFTER ONE SITTING in the tub with the jets and bubbles, for the first time in 10 years I awakened the next morning without an aching back! All capital letters might be more appropriate here - it is a shouting proposition! No, I do not work for SafeStep, but I am telling everyone about it, and my friends and loved ones know what I have been through all of these years.

6) WHAT WORKS FOR ME: I am 6'3", but I can lie down in the tub with my knees braced against the end of the tub and my hands under my lumbar discs where they rest on the chair ledge. I semi-float and let the bubbles and jets do their thing for 1/2 hour.

All I can say to answer the several nay-sayers here is that my California SafeStep people are tops, in my book, and the tub has literally changed my life. And I have not talked about some other family members who use it because that is their private business, but other have dramatically benefited from this tub as well.

Go, SafeStep. And thank you from a completely satisfied - even surprised - customer.
# Laura Wirtjes 2014-10-15 04:19
Thank you so much for your review. Thorough and extremely helpful. I have been looking for tub for my Mother, who has severe low back and sciatica pain. It has been so hard trying to find something that would work to give her the relief she so desperately needs. :lol:
# Tina 2014-09-27 06:31
Thank you so much for the details. My husband too has had a back injury and we were going back and forth about maybe getting one. Now I know it is worth it. Thanks again!
# John C Clark 2014-09-27 15:56
Certainly. Back pain does not equate to pleasure. I am more than glad to help. I might add that I actually timed the amount of time it takes to drain the tub: 4 1/2 minutes, not 2 1/2 minutes - for whatever it is worth. That is still pretty fast, and one can stand up or stay seated and towel dry while the lower half is draining to keep from getting chilled in a cold house, if that is a problem.
# Carolyn Kresmery 2014-08-17 21:29
Thank you for your posting John! I am doing some homework on tubs for my mother in law. Your posting helped me.
# John C. Clark 2014-08-18 05:16
I am glad to have helped.
# Tina 2014-08-06 07:32
Very poor installers in Alabama! Purchased tub from safe step to avoid installation and support headaches living far out in the country. The work has been VERY low quality for the price. The walls are cheap vinyl faux marble that don't even extend to the ceiling! They did not run the walls to the end of the wall; they just cut the vinyl at the end of the tub and left it uncapped. A 5 year old could have done a better caulking job!!! They are coming out again tomorrow.... We will see if they can figure it out this time......
# John Mitchell 2014-07-26 18:14
I am sorry that I chose your installation service. I converted mt bath tub for the stet tub. I have a hole stuffed (partially) with white caulking, and a towel holder that can't be used because the shower rod inhibits it. The guys worked hard in the Texas heat, and I thanked them before we really looked at the install. Looks like a fly by night guy did it.
# Ruth 2014-07-10 15:39
We have had our Safe Step Tub for a few months..Install ation was fantastic and it looks great.
We only have a 40 gallon water heater and we have no problem with the water getting cold before it fills.
Those complaining about the eater might check and make sure their water heater has two heating elements and not just one...makes a big difference. I enjoy my tub a lot....
# Marie Gilliam 2014-08-13 15:30
Thank you so much Ruth. We will check it out immediately and just maybe I can have a whirlpool bath like I need. I can't wait to get i checked. THANK YOU, THANKYOU, THANK YOU.
# linda younts 2014-06-18 01:50
Thanks for input on tankless water heaters
# Norman 2014-06-11 22:21
Are not made for people 6ft tall, very uncomfortable for a large person, Would recommend sitting in one before spending $15,000 on one. Better to spend $20 bucks on a stool and sit in the shower.
# kari leach 2014-06-10 00:39
my mother-in-law just had one of these tubs installed. She has rheumatoid arthritis and needed one. They did a horrible job with installation. There are holes in the drywall, a hole in the floor and they torn two 12 inch splits in her vinyl floor. Our understanding was that the room would be drywall finished, it is far from that. We have a drywall finisher coming in tomorrow to start to get the bathroom back together. When you pay this much money you expect what was promised. They put in an outlet between the tub and toilet that wasnt a GIF outlet. She could have been electrocuted. One of the tub legs is bent. You get the idea it was a shotty job, poor workmanship.
# Linda Younts 2014-04-26 19:41
On February 11, 2014 we purchased 2 safe step walk in tubs. William Power, District Mgr., was very thorough in explaining the complete package, i.e., construction, warrantees, and comparisons to other tubs on the market. In fact, he has since completion, checked back with us to ensure our satisfaction. Jay and Rob installed and were very professional, courteous, and friendly. I also dealt with Randy, who responded immediately to a problem with a button and gave us handy tips to personalize our spa experience. Both my 95 year old mother and I are completely satisfied with this particular product and Galkos Construction. They made sure of our satisfaction before asking for payment other than the original down payment. Impressive! A Contented Customer
# Terry Conner 2014-04-14 20:08
As I recall, SafeStep uses independant, local contractors to do the installation. Therefore things like caulk failing or not being done right is a matter for the local contractor to resolve.
# Terry Conner 2014-04-14 20:05
Just a suggestion to those who have issues with not having enough hot water. I personally keep my water heater set a mark or 2 above the recommended temp. (Don't do this if anyone in your home has nerve issues that would prevent them from realizing the water is HOT.)
I barely have enough hot water for a normal tub with it set at the recommended setting. At that setting I end up using almost straight hot water with no cold added. I have mine set so I'm using about 75% hot and 25% cold.
# kathy mcferrin 2014-04-14 14:38
I have written several reviews raving about my safe step tub..however the aroma therapy cap keeps popping when I turn the air jets on..it is a cheap plastic thing and seems really crummy for a tub that cost me almost $14,000 to have one of the most appealing features constantly not work...once the cap pops off..it sends the little bag of aromatherapy beads flying..the cap shoots off (hit me in the head once) and then I have to turn off the air jets which defeats the point of having a safe step tub!! Has anyone else had this problem???
# Betty Satterley 2014-04-13 22:11
The salesperson and initial installation team are very attentive but once you sign the check, you cannot get any service from the Indianapolis facility. I've been calling since August because there was a problem with the caulking, which they realized and promised to come back and fix, but they never did. ( However, there is a caulking repair recorded in their records!) The shower hose also will not extend far enough to reach the seat. These would seem to be simple repairs but my calls and messages never get a reply. So, if you think paying an exhorbitant price for the tub entitles you to some follow-up service, shop elsewhere.
# kathy mcferrin 2014-04-14 14:40
I also had a caulking problem....they said they would come back but never did so I had a friend do it for me...I still love my tub..but it is true..once they've installed it it seems that you are on your own if you have any problems....
# Larry 2014-07-28 17:51
Would you recomend this tub. I just bought one but I still have until Wenesday to stop the sale.
I did Work with the Mr. William Powell.
# Marie Gilliam 2014-08-13 15:38
Just make sure you are going to have enouh hot water and a large enough tank. Otherwise this is an excellent product. Since the company I did business went out of business, the main 1-866 number has been great to help me get a simple repair done.
# Gary 2014-07-29 00:34
I would make sure I negotiated the lowest price for the tub only because they are over priced. I would install the tub myself with help or find a reliable installer because the installer they supplied me did a bad job. They would not negotiate to have it redone. Still waiting for minor repairs I asked for.
# linda younts 2014-07-28 23:59
We are still very happy and have had no further issues with tubs. For us it has been the right decision. We have a 55 gal water heater and take showers daily and a spa bath once a week but never use tubs at same time so there isn't an issue with enough hot water. Bill was a delight to deal with and the crew that installed also. I put a picture on YELP of my new tub. So you can see for yourself there was no issue with installation. Beautiful work!
# Gordon 2014-04-09 18:58
Here's what I know about Safe Step Tub Company:

They will charge you as much as the salesperson thinks they can, within reason. 120% of their hidden "list price" is probably where they start you at.

They are a "one call close" operation, and will start you high, tell you a story to justify a price drop, and then if they have to, somehow justify another price drop or two if they can close you on the spot.

If you don't buy that night, a sales manager will call you back with some other BS reason for an even bigger drop, mostly from deducting the salesperson's commission from the sales price.

The cost in almost all cases will be over $12,000 for a basic unit with an easy install, and as you've seen here, can get to $16,000 and well over in a big hurry, more if you roll over for their first price.

But in their defense, they do build a good product. Now if only their sales process and service could be the same. Don't let them get an appointment alone with your grandparents or elderly parents.
# Kathy McFerrin 2014-03-12 23:45
Also wanted to know if people get any response from Safe Step when they write on pages like this..Do the safe step people see these? Do they care? Anyone know?
# Kathy McFerrin 2014-03-12 23:44
I've had my Safe Step tub for about 8 months and for the most part I have been very happy..however reading some of the comments I have to agree with some of the complaints...I had a 70 Gal water heater..and while I CAN get enough hot water to have a full tub bath..I too notice that I have to start using only the hot water because If I start using both the hot and the cold while filling the tub..the hot water runs out just above the seat...so you have to sit and wait till the water heats back up...I now start using just the hot water...holding my legs up so I don't burn myself..and then once it is filled up to the seat I turn the cold on...and usually ..unless I have run the dishwasher or dishwasher, I can get the tub filled and at a temperature that is comfortable..I love the fact that the tub retains the heat once it is filled..but I would have been VERY upset after paying such an incredible amount of money for a tub ..only to be told" go buy a bigger hot water heater!" I also think that the "aroma therapy" feature is pretty weak...I spent a fortune on these special little bags of various aroma therapy beads from the company that they gave me a sample of (can't remember their name right now)..and it just doesn't smell as fabulous as I had expected.. I also agree that the jets don't seem to be positioned as well as they could be
either.....I still love the water bubbling all around me.and I'm a sucker for the light therapy....I even went out and bought a LED hand held shower thingy because I just like it...For the most part..I really love my Safe Step..however the more I have had it and used it the more I feel that it is WAY over priced...I've read that some people have difficulty getting in and out..I am a small person...(5'2" 120 lbs) so I don't have a problem but I can sure see how anyone who has any weight issue (and I mean the average person who carries 20-30 extra lbs) could have trouble getting in and out especially if they have any arthritis issues as I do. All in all ..I LOVE my tub..I DO feel it is far overpriced...an d reading about poor service (which I have not needed..knock wood...yet) is upsetting ..because as just about everyone has said..the installers are great guys ...but if everything changes when you have a problem..and need service... well...hmmmm..n ot crazy about THAT!
I am curious to hear about how people who have had an issue have been satisfied with the service they received..and whether they feel they are treated properly etc..Also interested in knowing how any of the people who have had problems feel about the way they were treated and if their issue was resolved.
Again..I want to make clear that for the most part I am quite happy with my safe step and am glad I bit the bullet and bought one...however I can't quite get that feeling that I paid too much for what I received.
# KAY WALSTROM 2014-11-05 03:28
# Michelle 2014-11-14 21:59

We have addressed your concerns, and continue to do so. I also address other concerns on this site from people not even associated with our stores. Look at the comments on this site. I reach out to anyone I can help, you included. Helping people is what we do.

Michelle Humphries
Office Manager
Safe Step Walk-In Tub Co of Nevada & Arizona
# Marie Gilliam 2014-08-13 15:46
I have had to call a repairman 1 or 2 times and he has come within a reasonble time and fixed the problem. The 2nd time, the man brought his son with him who was much smaller than him and could crawl in that small space. Other than having a hot water issue I am pleased with the tub.
# Sammy 2014-03-03 15:37
Clearly the Safe step prices are different in every case, because they include removal, install and the tub. Plus they have different kinds of tubs too, it may be annoying to not get a price over the phone but if you are an educated person then you understand why they can't. My only regret is that we didnt get our walk in tub before my mom busted her hip when she fell, i promise you this much no matter what it will cost to get the Safe Step Tub its a lot cheaper then what we had to pay for a new hip and to get my mom back to good health.
# Mel Gerhold 2014-02-23 20:27
Very disappointed in our Safe Step walk in tub. We were excited to receive our new Safe Step walk in tub, however we have had several problems with our unit. When we purchased the tub we were told that a 50 gallon water heater would be big enough to fill the tub. So I purchased a 55 gallon water heater. When filling the tub I get hot water until just over the lip of the seat on the tub then it turns to cold water. Unable to take a hot bath.
We had to hire an electrician to the tune of $500.00 to wire in the tub.
When I called to complain about not having enough hot water the company told me to purchase a new hot water heater booster at another $100.00 to increase the hot water. A plumber has to install this item.
Then the drain is slow, it takes 30 to 40 minutes to drain I have to hold the drain switch until there is only 2 inches of water in the tub because it continually closes itself. While draining it makes a very loud rubbing sound.
We have had the tub almost 2 months now and I've noticed water on the floor. The carpet is saturated. Unknown where the water is coming from but it is from under the tub some where.
We have called the company and they stated they would send someone out a week ago and still no body has shown up.
We are fed up with this company and their product and want them to take their tub back. With a full refund.
# careha5 2014-02-22 00:20
Tub is installed, that was the best part. Installers did a great job. Now for the fun part. My 40gal HWH would not fill it all the way before running out of hot water, even though salesman and installed guaranteed me all was just fine. I could fill is just above the seat (most times) and the hot water was gone. So, now I have a new Rinnai Hybrid unit, which was advertised to provide 100 gals of hot water, and it does, provided I have it turned all the way to 5 and then turn the flow on the tub back. Doing this, it takes 14 to 15 min to fill but at least I have hot water. Also, it takes 4 3/4 minutes to drain, as opposed to the 8 1/2 min to fill and 2 1/2 min to drain that the installers told me had happened. Sales people tell me tub holds 50 gallons of water. I need to get that verified. Not easy since they don't provide any specs regarding tub other than outside dimensions. How I do love salespeople.... .!!! Yes, Lowes do sell tubs that cost less, however they do not install and it appears that none of the hardware comes with the unit, so by the time you add all of that plus labor you will probably be back to the $15,000+ that I paid to the California construction company. On the plus side, tub works good now that I can fill it with hot water.
# Bob Woodburn 2014-07-05 22:07
I too was told that my 40 gal would be sufficent.Insta ller tried to sell me a 60 gal. Local plumber says I need a 75 gal. Contract says a 50 gal will do but I don't believe it. I was also told that tub would hold about 25% more than a standard tub. BIG Lie. I measured it and it holds 92 gal. afe Step verified that over the phone. Salesman George Johnson told me that a 2" drain would be installed for faster drainage. They installed a 1 1/2" drain. He also told me that Safe Step had their own installers and maintence crew. Installers that made the installation were independant contractors. I was unhappy and the installer assured me that either George Johnson or his boss would contact me the next day. They never day and follow up calls are never alswered or returned. Don' t believe anything this man says.
# Bob Woodburn 2014-07-05 21:49
I too was told that my 40 gaL HEATER WOULD WORK JUST FINE by the salesman. Installer tried to sell me a 60 gal. Local plumber says I need a 75 gal Salesman also told me tub holds 25% more than a standard tub. BIG Lie. It holds 92 gal
Safe step told me over phone and I measured it as well. Salesman told me installer would put in 2" drain. Big Lie. They put in 1 1/2". Have tried to contact salesman several times. Left messages which were never returned. Salesman also told me that Safe Step had their own instaLLERS. Installer they sent were independant contractors. Suggest anyone consideing a Safe Step to beware of this outfit.
# Tereasa 2013-12-15 07:54
# INquestionNEbraska 2013-12-09 19:06
Hello, I need some help, I need to know who safetub, subcontracts out to in the state of Nebraska?
# Faye 2013-12-08 06:39
We've had this tub for about 5-6 months now.
My mother can almost get herself in it, it's door is pretty narrow and you kinda have to slide in at an angle because it does that wider curve at the top, and with arthritis in her hips, it's a bit of a chore for her.
The men who installed it were amazing, very lovely people and worked 10+ hours getting it finished on the first day, unfortunately as they were demonstrating the bathtub it started leaking, thankfully they were able to fix it before leaving.
The diverter broke on it recently so now it's baths only, which is a complete hassle as it takes 45+ minutes to fill up, and another 20+ to empty. and to get a decent water temp we have to run nothing but the hot water filling the tub, or we'll be too cold by the time it's filled to want to sit around long.
The jets are poorly placed, it's like sitting in the middle of a jacuzzi, you can feel the water moving around, but none of the pressure of the jets. Over all out of 5 I'd give this tub a 2 1/2. It is helpful for those that need it, but it's poorly designed and considering the diverter broke in only 5 months, I'd say poorly constructed, too.
# tony poncik/jason hu 2013-11-14 13:12
In TX. Very expensive, but cheaper than a concussion and broken rib. cost $12,500.00. installation ok. they did not test tub, my initial use not enought hot water from a 40 gal. heater,VERY slow to drain over 45 Min. had to climb out, not a pretty sight, door hard to get out, too small not enough room. financing -not happy. hired plumber to fix drainage problem $500.00, at 64 my last tub!
# Tom Cross 2013-11-05 20:13
I purchased the Safe Step Tub for my wife who has MS. She loves it and I find myself enjoying the tub more than her. The installers were very professional and courteous. The draw back is that the product is only as good as the service if you need it. With that in mind I can only give Safe Step a C minus.
# kathy McFerrin 2013-09-22 17:00
I LOVE LOVE Love my SafeStep tub! They are expensive , but after doing considerable research..I decided to go with the top of the line as opposed to the Premier and a couple of others I looked at...SafeStep has the most bells and whistles that I love:) I had had 2 lovely clawfoot tubs in my bathrooms and I love the way they look..but the older I get, and being a bath person rather than a shower person, almost fell several times hoisting myself out of the old clawfoot. I actually have only used the door part of the tub a couple of times to see how it works..because right now I'm still pretty spry and so I fill the tub and get in via a step stool in my bathroom ..but I know the time is coming when I will have knee surgery etc and so really I am planning for the future regarding the step in part. BUT!!! Let me tell you just how glorious it is to be in that tub..I love the aromatherapy and the chrometherapy.. .just lovely gimmicks..but I dig 'em...love having the water swirling all around me and I can pick what color I'm in the mood for.The water jets and air jets are easy to control and just so so wonderful...I stay in there way longer than necessary ...reading...so metimes I take a glass of wine up..light candles and just have my own home spa!!
The salesman who came to my home ,Doug Gavrich was very knowledegable and my only complaint would be that I had already decided to buy this tub and he was determined to go through the entire lengthy sales pitch ( I had told the woman when I made the appointment to inform the sales rep that I was not in for a looooong presentation since I already had made up my mind...but aside from that..which was no big deal..I just wanted to get to the bottom line and get him to give me a price! These are NOT cheap...by any stretch of the imagination.... however it has been worth every penny for me so far and in a few years I know it is going to be even more wonderful ..I had gotten to the point of almost being a little scared when I had to take a bath because getting out had become more and more difficult..now it is my favorite part of my day!! I am terribly embarrased that I have misplaced the names of the fellows who came to do the install.they were great...did it all in one day..cleaned up beautifully afterwards...an d I am so glad I made the decision to go with the SafeStep!! I love it..and I have a grand daughter with cerebral palsy..so am having my daughter look at possibly getting one for their family, especially their child with CP as I have read that the benefits are wonderful for any of these kinds of problems.
# mark 2013-09-19 18:18
they didnt reset toilet properly now i have floor water damage and they said it was like this before install, why did they continue installation and nobody told me this thru out whole instalation i found the water problem on my own. and numberous calls and they blame me for it
# mark 2013-09-19 18:05
tub itself is fine..the installation was terrible. they removed my toilet to install bathtub after tub was installed they so they called reset my toilet since then on i have had water leaks from toilet and i have called numerous times and now the floor is damage due to water and now they said the floor was damaged before installation.an d i know it wasnt.. if so nobody told me about it and why did they continue installation? pay all this money for more problems they wont back..if any questions call me 352-440-0655
# James Taylor 2013-09-02 14:34
You installed a unit for me Aug.29th. Rodney did a great job. He is an excellent representative for your company. However the rubber or plastic strip that acts as a sealer at the back of the tub keeps the back Jet air/hydro control from turning. What should we do?????
Phone 859-967-7415 Lexington KY
# Betty 2013-08-01 20:59
I live in Las Vegas and just wanted to say the sales team, installers and Office Manager there are the best. They answered all my questioned, the installer was on time and done within one day, the girl at the office explained everything that was going on, I could not be happier and love my new tub.
# Karen 2013-07-13 16:29
I have seen ads on tv and on the internet, but I am interested in one for my mother. She hasn't taken a bath in so long; she just washes her entire body in the sink with a wash cloth. She needs a walk-in tub. I don't expect a medicare freebie, and her bathroom isnt big enough for a shower install, just a small walk-in tub.
# Diana Bordeleau 2014-04-13 22:18
Karen, I hope you didn't buy a Safety Step tub. My parents got one for the very same reason, not realizing that 1) unless you have great water pressure, it takes a long time to fill and you have to be in the tub waiting; 2) ditto on draining; 3) it requires a great deal of hot water--they've never filled it high enough to use the jets; and 4) it is impossible to get service once you have paid for it. If anything goes wrong with it, you are just stuck, at least in the Indianapolis area. They very politely take messages, and that is that. I should know: weve been trying since August 2013.
# Jim Fleming 2013-04-23 06:51
Biggest mistake ever made , very poor install cut four holes in ceiling and did not properly repair or even match up paint or texture of finish when done. highly overpriced product and work is sub contracted to whoever they get to install. have now had repaired properly by another contractor. my advice DON't DO it , look elsewhere for this purchase and install.
# Mimi 2013-11-08 11:04
Would you mind sharing what state you live in?
# kathy McFerrin 2013-09-22 17:14
JIM..was this a Safe Step tub?? I've done alot of remodels and home improvement stuff over the past 40 years or so and my experience with the SafeStep people was one of the best I've ever had..everything done on time..exactly as they told me..no surprises..and I LOVE LOVE LOVE my tub..Did you call them to fix it??
# URallIGNORANT 2013-02-12 17:53
i work in the remodel FIELD, and i also build walk in showers. This being said what would a price over the phone do for anyone.......A price range on a bathroom/tub remodel is like going on a blind date, you have her name and number, but you have no idea what she looks like or how she works, or how much she cost to take out until you meet her.....old people are very STUBBORN and want a price over the phone bc they think they cant afford it, but they sure can afford a nursing home that's hundreds of thousands in the end. I would never quote anyone i mean anyone over the phone, there is not one tub or shower that is exactly the same in the end with pluming and STRUCTURe. So all you ignorant folks need to get quotes from as many american made products as you can to compare pricing and stop holding our ECONOMY and BUSINESSes back because you think a price over the phone will make you feel warm inside. #getsmart
# Spellcheck 2014-08-01 18:46
If you work in remodeling, then you would know how to spell "pluming" (plumbing). Old people aren't stubborn. They're just smart and don't want to be bothered with a LONG sales presentation. They want to get to the point. As for nursing homes, you have no idea how it is being paid for by people. They could be receiving Medicaid benefits or have an LTC plan. So one day, when you are "old" you will relaize the cost of things. I realize you are entitled to your opinion as are all of us. It might be nice if you think twice before calling people "ignorant." Everyone is just trying to make sense of business and products these days. So many scams and greed, folks have to be careful.
# Really! 2014-01-07 23:49
You sound like one of those contractors that the news media is always warning folks about. Like someone else suggested, maybe you need a little better education. Probably a 2 by 4 up beside the head.
# THOMAS JO 2013-04-01 21:45
# THOMAS 2013-04-01 21:38
# al 2013-03-07 23:30
Some advice to you before you begin labeling people. Learn the english language and learn how to spell. If i am remodeling my own bathroom and know the sizes and dimensions and how to plumb it and do the electrical hook-up --and only want to buy the tub --knowing the sizes, color and jetting system---why won't you give me a price shipped to my door?????
# Cal 2014-02-21 15:50
Lowes sells walk in tubs. They probably install them too. For a lot less and you can view the tubs and PRICES on their website, how original.
# suzanne 2013-01-26 00:06
no one will give a price on these tubs at least a ball park price. so can any one give me a ball park price/
# nelson 2014-02-24 13:11
We paid $16,500 very over priced tub. Was told our 40 gallon hot water tank would be enough along with a booster that they put on. Lie..We just purchased a 75 gal hot water tank and the water did run out at the last jet. My husband does suffer from diabetes and he had water blisters on his legs which are healing really well since we purchased the tub. I see someones comment on line that they paid $12,500 so maybe u can get your tube cheaper. The salesman did fool us by telling us we are getting a deal with the 16,500 and we would not get this deal if he leaves and have to come back. Believe me that's a lie because he probably was afraid we would look somewhere else. Over all the tub is too pricey but it is helping my husbands legs..and the water bill is higher...
# Debra 2013-09-21 23:24
I can give you a ballpark price for a walkin tub. Depending on the manufacturer, these tubs can be really expensive or a modest price. Installation depends on current condition of your baths including but not limited to: size of doorway, existing plumbing issues, what is currently in the bathroom and what needs to be replaced, such as tile on the surrounding walls, or an acrylic molding.
# William 2013-03-27 23:49
The will Come to your home and tHey cost with instal in one day 16,000 to13,000 anD you can finance. A tub 3000 install another 5,000 and thats not with all the bells and made in america. Depends on what to think of quality. Good luCk.
# Steven 2013-01-05 17:07
Reviewing some of these commits, I don't see where anybody has said what you paid, I'm looking at several units and as a old salesman of 40 years their is a saying "it's hard to fool another salesman", I have found several "wrong" commits made by the people I have met with, not just about their product, but also the other brands, I'm not looking for "bells and whistles" as a old farm boy turned salesman I'm pretty detailed about how things are installed,I'm more to out of sight things, like they want to take my door frame apart, but seems to be grey on a guarntee workmanship of putting it back together.
# Tom 2014-07-30 00:47
We live near San Antonio and bought one for my wife. She loves it, although we are currently having some electrical problems with it (still works as a tub, just no bubbles or lights). We got the aroma therapy, a couple of extra jets and two extra mounting points for the hand shower unit. Total installed was $13,000. All financing arranged by the company.
# nelson 2014-02-24 13:14
# Izzy 2013-08-03 13:29
Where do you live, I may be able to help you
# Robert J. Otto 2012-12-01 01:55
I recently bought a safe step tub. I was impressed by the installation men. They came on time and worked all day (14 hours) to install the tub. They did a good job and cleaned up resonably well when they finished. However there are a few problems with the tub. First what they call the bidet outlet doesn't outlet anything, the drain leaks a little, I was told that a 60 gal. water heater was adequate--may be in the south but here in North Dakota were the water comes into the heater at 40 degrees my 80 gal. heater barely manages to keep up. In addition they did not tell me that my 3/8 copper pipes were not adequate--it takes forever to fill. Also they said it had a fast drain--fast compared to what--a fast glacier?
Also one should never turn on the water jets until they're covered with water, unless you're planning on cleaning your bathroom.
# Raymond Williams 2013-07-08 15:02
Thank you for the info and the great laugh !!!!!!
# Susan 2012-08-29 02:36
Installed a Week Ago...
My husband and I searched the internet before ever choosing and it was a long process. Let me tell you something, over every other tub out there we're glad we chose what we chose.

We've both used the tub 3 times and it's to the point where we need to have an agreement on who uses it which day. After only three uses, my arthritis pains are nowhere near as bad when I wake up. I use it every other night right before bed.

It was a tough decision when everyone claims to have the best but we went with our gut. Thanks to this website and some other research we've done! We love our new safe step tub! If we notice any problems in the future I'll come back and update everyone, but for now it's GREAT!
# Kathy 2013-08-05 20:03
Susan..did you have a safe step tub installed?? I just purchased one after doing considerable research..I felt it was too expensive..but I liked that it was made in the USA ( in case parts etc are needed) and I liked the bells and whistles..( aroma therapy..water jets etc) I paid. 15,000 for mine...about 2000 more than I had intended.....I am in relatively good health..65 years old..work out daily and am fairly fit..however I had beautiful claw foot tubs in all my bathrooms and almost killed myself a couple of times falling..gettin g in or out...initially I was going to do a bathroom remodel but saw these ads and started thinking about a walk in tub...thinking of the future as I live alone and want to stay in my house as long as possible....som e of the complaints about the tubs taking forever to fill etc have been disturbing to me sinc eI was assured that quick filling and draining was part of the deal...Mine won't be installed for a couple more weeks...I am particularly interested in any comments from people who,purchased a Safe Step Tub in particular!
# Bert 2013-06-18 03:36
Just wondering how you like your safe step tub. My mom and dad just bought one and it will be installed soon. They are in their 80s with multiple health probs. I am a little nervous because of the cost....have you had any problems and is it worth the money?
# kathy McFerrin 2013-09-22 17:11
I paid $15,000 for mine ..and that IS alot of money..however. .I plan to have it for the rest of my life (I'm 65)..and after having it for a little over a month I am THRILLED with it! I love it..so easy to use and it really does make you feel like you've had a wonderful spa day..massage and all....I'm just in love with it...and I did alot of research beforehand...no question they are expensive..but I really do believe that the theraputic benefits and general well being it gives people makes it worth every penny! I think it will help to extend our lives absent some dreadful illness....I can't go on enough about how much I love my Safe Step!!
# doin just fine 2012-08-26 13:08
just like my name says doin just fine! had our tub for about 4mo now and its serves us well. son has MS and wife has fibromalgia

found this site by mistake was lookin for the theraputic beads to put in the back of the tub, figured i'd leave a review while i was here

doin just fine -arizona
# Michelle 2014-10-20 22:03
Dear Doing Just Fine,

If your still looking for the beads you can conntact our showroom in arizona and we can ship them to you if your not near our showroom.

Safe Step
190 West Continental Rd
Green Valley, AZ 85622

# Erin K 2012-06-26 23:20
Best Money Ever Spent!

Bought one for my parent about 2 months ago. The Safety Consultant that came out to see us said that it would probably take 4-6 weeks to install and we got a call at the end of the week to schedule installation! We were impressed!
It was installed the very next week and everything went seemlessly. The installer was extremely polite and professional. My Father is a stickler and both my Mother and I were worried that he'd annoy the installer enough to make him quit!! LOL Instead, the installer amused him by letting him in to see the whole process of the install. My Dad hasn't been so excited to be apart of something in years, yes he's a simple man! LOL
They've had the tub now for a couple months, works perfectly and they fight over who gets to use it. Never knew my dad was a bath person until recently. He was in there for an hour the other night with the door locked and my Mom called me to come over and open the bathroom door because he wasn't responding to her yelling. I got the door open and we both got yelled at for disrupting him! HAHA
My only complaint, the rep should tell you that there may be a problem with getting out of the tub. Not because you get stuck in it, but because it's addicting! As for the people above, all I have to say is... You get what you pay for! We felt a little rushed into making a decision, but we are so happy that we didn't wait. What an excellent company to do business with!

# nita elmore 2013-06-25 12:14
What state does Erin K. live in. I would want his installer?
# Andrew 2012-06-26 20:54
With Safe Step Tubs, the price isn't only for the tub, it includes the removal of the old tub and the installation of the new one. So you could probably find a tub for $2,500 online somewhere, but then you would have to hire a plumber and an electrician. Safe Step is selling a tub but also a remodeling job. We bought one for my grandmother, and it was easy because they took care of everything. Plus the installers only install walk-in tubs, so they knew exactly what they are doing. It is frustrating to not receive the price over the phone but honestly we wanted a professional to come out and give us a quote, that way there weren't any hidden or unknown costs. To reiterate what Sandy is saying, it is well worth the money as my grandmother is so much happier now that she can actually bathe herself again (she was taking "Showers" in the sink). So thank you Safe Step. As the old saying goes, you get what you pay for, and with Safe Step we got everything we wanted.
# Jose 2012-06-05 07:15
Jaquelyn - I'm sorry to hear you had such a problem with Safe Step.
I used to install for Safe Step Tubs a few years ago and we didnt usuallly have problems with ordering or colors. But the bone color wasnt usuallly something thatpeople ordered. We got a tub for my mother and opted outof the installation, since I could install it myself. The tub works great and shes never had problems with it. Maybe you shouold try calling the corporate office. I think the number is listed on the Safe Step Walk in Tub Co info page on this site. Dont know if that helps or not.
# kEvin 2013-03-07 19:28
Jose, would you be willing to discuss the installation process with me. i would like to understand more if possible.
# Jaquelyn Ray 2012-06-03 10:43
We bought a Safe Step Tub and have never had such a problem with any company. From the very beginning it has been a nightmare! First, the price was much higher than we though it would be... that's not the worst part.

My husband and I live in California and purchased from the Safe Step here locally. They don't tell you the price over the phone, which is extremely frustrating. However, it was the only American made Walk in Tub that we could find that's actually American Made. So, we went with American.

The problems really started when the installers showed up to install. It was the wrong color! We ordered bone color and the one they brought was white. It took two weeks to get the replacement tub. Once it arrived, they showed up to install it and took twice as long as they originally claimed it would be. (We were told it would only take a day) I don't know if the rest of the Safe Step Tub offices are like this one, but if so just be cautious. We've been requesting a refund for over a month and everytime we call, we're supposed to hear back from someone higher up, but never have to this day.
# Pamela 2013-04-04 23:49
what company did you use (california contractor)?

What was the price?

thank you

# Jeff 2012-05-14 02:54
Holy Cow!!!! Safe Step Walk in Tubs are way more expensive than I thought they'd be!!!

I called after seeing a commercial on TV and thought this would be a good thing for my Dad whos 73 years old living on his own... Man did I feel like an idiot when the guy showed up for the appointment. I was there with my dad, none the wiser. NOBODY GIVES PRICES!!

I aasked several times on the phone and no one would give us a price on these things, they said they had to come outa nd give a price... okay now I see why!!! I woulda hung up on them! I seriously expected it to be around $1,500, I was nowhere close!!!

Still looking...
# Mike 2014-10-21 15:23
We had a saleslady , but before she came over we said that we would not be sign anything. We just want to get a price. She told us that she was not a high-pressure sales. Of course they want to history of your life they tell you it's for your Health. But story short. They want you to sign the contingency, if you don't the whole attitude changes. The deal they gave us was $12,000. But not guaranteeing when they go through the doomrs Tear up your walls, they are not responsible for it. They put a heavy guilt trip on you,it's not the price count, it's for your love one. After reading the reviews, we decided that $12,000 would not be a good investment,and it does not add value to your house. So just be warned don't sign on the dotted line.
# mike 2013-06-28 04:21
1,500 man if you can find one for that i sure dont want it . guess dads happiness isnt worth more than 1500 go buy a water hose and a mop pail buddy
# just curious 2013-01-15 16:30
# TM 2013-06-05 17:44
My install cost $10,000.00
# 5travel 2013-10-02 16:23
Did your $10,000. include the cost of the tub? What state do you live in?
# Sandy Schmidt 2012-05-27 11:59
Jeff, Yep they're expensive. I've got one and am making the payments on it right now. Safe Step Tubs are pretty steep compared to what I wanted to spend myself, but for my condition I think it's worth the investment. I've got rheumatoid arthritis and I don't know how I could get by without it. I love my Safe Step Tub. For anyone considering one of these, it's worth the money! As long as you need it!
# Carolyn Thomas 2013-01-15 20:26
Sandy, How much did it cost you? Also, what happens to the walls around your original tub?
# Cal 2014-02-21 15:10
I think they remove any existing tub. So they go in a dumpster.
The guy in one comment said $12,500. I think that is outrageous.
# Murphy 2013-03-02 23:04
We are just going thru the process now. I was quoted $16K for all the bells and whistles. I thought I might as well find out the top-and so said yes to everything. I like that everything is from one company-install , etc. there is a payment plan that i can handle-about $200 a month. my mom has moved in with e and loves her baths. but she is having trouble getting in and out of the tub. knees and elbows type thing. this will help her for now. it will add to the value of resale of my home.-not that i plan to sell. i plan on using this tub myself one day. the safety and comfort for my mom is uppermost to me.
# kathy mcferrin 2014-04-14 14:33
I have had my safe Step tub for almost a year..I LOVE it...fortunalel y I have a large water tank so have not had the problems with water filling as some have said..however I have one problem that happens every single time...The aromatherapy cap pops off when you turn the jets on..and then there is this loud whooshing noise..you can not put the cap back on because you are in the tub and inevitabley the little cap has flown off somewhere in the bathroom and I will have to go search for it after I get out...This also requires that I turn off the air blowers since they are just making a loud screeching noise with the cap to the aroma therapy thing popping of...it happens EVERY TIME now...I also paid $13500.00 for this tub..but seeing this cheap plastic cover on the aroma therapy feature is really cheesy and VERY annoying that one of the features I happen to love can not be used because of this popping off problem..has anyone else had this issue??
# david 2013-04-17 01:58
So is thaat what you paid, gee loueez, not one cost offered up here....
# nelson 2014-02-24 13:21
$16,000 is what we paid, but I see another comment where the customer paid $12,000 so I guess you might can get them to lower the cost. It is a nice tub which is helping to heal my husbands legs which use to have water blisters and he came from a burn unit. He suffers from diabetes and he does like the tub. The only thing is the price and you would think they would make it more affordable so people can afford it. I look at if it's going to help my husband then his health is more important than money.
# mike szabo 2014-03-08 17:55
You probly could haggle with the salesman a bit. Most of the cost is the installation. and removal of the old tub.its pretty much a remodel. in many cases they have to remove the toilet then put it back. I read that safe step uses contractors that only do safestep installs. What I wonder is the quote/sale price, does the contractor have too do it for that price no matter what trouble-shootin g they have to do? Or can they jack up the price if there is unexpected problems? Aahs
# Tommy 2014-05-22 09:13
I just bought a Safe Step Tub for my parents today. Kevin was the salesperson, and we are in Arkansas just west of Memphis Tn. The price was 3 times what I had expected 14,999. Retail I was told was 19,000. Kevin was great very professional. I feel that being close to the head quarters we should not have any problems with the follow up. My mother did not want me to spend the money at first but by the end of the presentation she was sold also. My Dad is 79 & mom 76 with copd and getting a shower wears her out. Their house has 2 tubs but only one shower that is at the end of a Laundry area but that thing is so small it is a nightmare to try to use. I know she & my dad are going to love the tub. Yea it's expensive but how can you put a value on your parents quality of life and it only takes one fall to end their mobility or life. Plus I am going to make my sister & brother kick in on the cost.
# Rohrgj 2014-06-17 22:33
I was reading this forum on information on these tubs and wanted to share info on water heaters. My husband and I recently remodeled and got a tankless heater that provides hot water on demand. Some say that a family needs two for capacity but one has been fine for the two of us. Really enjoy the convenience of never running out of hot water even when using the large soaker tub we currently have.
# linda younts 2014-06-18 01:47
Thanks for your input on tankless water heaters. My water heater was a couple months old when we decided to install two tubs...we are managing. When I need to replace, I'll certainly check out the tankless.



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