Walk in Bathtub Reviews

example slide3

Safe Step Walk in Tub Co. | Reviews and Complaints

Click to Rate Your Experience...

Rate on a scale of 1-5, 1 being the lowest score.

Overall Quality    

 

Affordability        

 

Your Experience

 

Leave a Review Below...

Comparitively, Safe Step Tubs rank in the top 3 walk in tubs on the market. Out of these top three, they have about the lowest price point.  Safe Step Walk in Tubs are known for their quality, but they're also one of the higher priced walk in bathtubs on the market. 

If you're looking for a truly American Walk in Tub, you could pretty much stop right here.  As Safe Step Tubs offer the a great American Made walk in tub manufactured in Tennessee.  This allows them to have a competitive advantage on many of the other companies out there.

You'll find mixed reviews, however quality is typically remarked as being very high on these walk in bathtubs.  Read the Safe Step Tub reviews below and form your own opinion. 


Submit Review


Security code
Refresh

Customer Reviews   

 
# Tommy C Pittman 2014-09-02 19:17
I bought a left hand 31" X 53" Regal walk in tub on 2-27-2014 contract # V9/2012.
I have been trying to get through on the phone to them to let them know that I'm very unhappy but I never get a call back. The tub door handle cuts into my knee and leg and it is very painful. I cant enjoy my $ 17,447.00 tub because of the door handle. I am a big guy but the salesmen told me this the one that would work for me but now obvious it wasn't the one. I wish somebody could help me so I can enjoy my tub. Very Very unhappy Tommy.
Reply
 
 
# Debra G. 2014-08-25 23:13
Who wants to sit in a tub soaking wet and cold waiting for every inch of water to drain before you can open the door and get out?!
Reply
 
 
# John C Clark 2014-09-01 16:32
Good point. The representative mentioned that for cold houses, one might want to install an overhead heater. Or, one can use cheap portable heaters in the opposite corner of the bathroom (to be safe, of course). But the tub has a heated seat and back, and during the course of soaking and enjoying the jets, the circulated water is automatically kept warm by the tub innards; part of the standard package. And as for us, we keep the house reasonably warm, anyway.

Then again, for those with mobility problems whose lives are so busy that they cannot wait for - I think it is 2 1/2 minutes - to drain, perhaps a tub bath takes too much time, in the final analysis. The best alternative might one I have seen in convalescent centers - a plastic chair in a shower.

I would have to admit that the main reason I have a bad back now is because everybody and everything else was deemed more important than me. No more - I enjoy taking time out from the world and letting the tub relax my muscles and do its therapy.
Reply
 
 
# Marie Gilliam 2014-08-13 15:21
I have a safestep walk in tub. I have a problem in that my hot water heater does not hold enough hot water to fill the tub to even a warm temperature. I love the tub and it has been a life-saver, but now I need the whirlpool bath part due to arthritis and fibromyalgia. When I hurt and ache, I would love to sit in the tub for 30 min. to relieve my pain. Any help appreciated. E-mail me if you have any suggestions.
Reply
 
 
# Isabel 2014-08-14 01:46
Hi, Marie. I'm glad you use your tub. I work for another walk in tub company, so I'm sorry you are having issues with your hot water. The answer is that you need a larger capacity water heater, and if it's gas, then you need at least 50,000 BTUs to push the water into the tub. If your heater is more than 7 years old, then it's time for a change anyway. The newer heaters are less costly to run, electric or gas, because they will swirl the water, keeping all the water uniformly hot, as well as keeping sediments from settling and crusting the heater's element. Upgrade your heater, you will be very happy.
Reply
 
 
# John C. Clark 2014-08-09 21:25
In reading some of the comments, I can only say that the installers sent from Northern California were not at all like those cited elsewhere, nor was the salesperson. Both were top notch, accurate in their information, courteous, and thorough.

I join others in saying that the SafeStep tub is, at least for me, a very expensive proposition. But it was worth it in Aces. Let's just talk about the California folks who serviced me:
1) SALESPERSON (Jared) correctly told me what was involved, made valid comparisons with other cheaper (Chinese manufactured) tubs and another American competitor, and negotiated a price that we could manage, considering the quality of the tub, features, and subsequent excellent and speedy installation. We did not have to deal with a separate contractor, since (at least in this state) SafeTub uses their own in house experts.

2) INSTALLERS arrived soon after and went to work. I was told that our 40 gallon water heater would "just" fit the requirements (since the walk-in tub draws about 55 gallons when full). Note that once the tub is full, it maintains water temperature, so if you soak for a while you don't have to keep using extra water, anyway. My old tub held about 35 gallons or so, and when I soaked for a bad back, I would run low on hot water, anyway - and use probably about the 40 gallons of water or more, anyway.

3) INSTALLATION probably ended up saving me thousands on the other end, because the installers found a hot water pipe leak in our aging home. I later learned that many of my neighbors have ended up with the same problems, finding themselves standing in water in a damaged home, having to reroute the pipes anyway. We had just installed expensive wood flooring, and it would have been a real catastrophe.

4) Called in a plumber, put in a tankless water heater since we were incurring a high expense anyway, mitigated by our SafeStep people finding the tragedy before it happened! Now, PLENTY of hot water all the time.

5) Therapy DEFINITELY works. I have had a compressed lumbar disc for 10 years. Surgery is the last option, because once you are opened up you likely incur spurs and requirements for further surgery. So I have been visiting a chiropractor, seeing the doctor for occasional medications, doing some back relieving exercises. AFTER ONE SITTING in the tub with the jets and bubbles, for the first time in 10 years I awakened the next morning without an aching back! All capital letters might be more appropriate here - it is a shouting proposition! No, I do not work for SafeStep, but I am telling everyone about it, and my friends and loved ones know what I have been through all of these years.

6) WHAT WORKS FOR ME: I am 6'3", but I can lie down in the tub with my knees braced against the end of the tub and my hands under my lumbar discs where they rest on the chair ledge. I semi-float and let the bubbles and jets do their thing for 1/2 hour.

All I can say to answer the several nay-sayers here is that my California SafeStep people are tops, in my book, and the tub has literally changed my life. And I have not talked about some other family members who use it because that is their private business, but other have dramatically benefited from this tub as well.

Go, SafeStep. And thank you from a completely satisfied - even surprised - customer.
Reply
 
 
# Carolyn Kresmery 2014-08-17 21:29
Thank you for your posting John! I am doing some homework on tubs for my mother in law. Your posting helped me.
Reply
 
 
# John C. Clark 2014-08-18 05:16
I am glad to have helped.
Reply
 
 
# Tina 2014-08-06 07:32
Very poor installers in Alabama! Purchased tub from safe step to avoid installation and support headaches living far out in the country. The work has been VERY low quality for the price. The walls are cheap vinyl faux marble that don't even extend to the ceiling! They did not run the walls to the end of the wall; they just cut the vinyl at the end of the tub and left it uncapped. A 5 year old could have done a better caulking job!!! They are coming out again tomorrow.... We will see if they can figure it out this time......
Reply
 
 
# John Mitchell 2014-07-26 18:14
I am sorry that I chose your installation service. I converted mt bath tub for the stet tub. I have a hole stuffed (partially) with white caulking, and a towel holder that can't be used because the shower rod inhibits it. The guys worked hard in the Texas heat, and I thanked them before we really looked at the install. Looks like a fly by night guy did it.
Reply
 
 
# Ruth 2014-07-10 15:39
We have had our Safe Step Tub for a few months..Install ation was fantastic and it looks great.
We only have a 40 gallon water heater and we have no problem with the water getting cold before it fills.
Those complaining about the eater might check and make sure their water heater has two heating elements and not just one...makes a big difference. I enjoy my tub a lot....
Reply
 
 
# Marie Gilliam 2014-08-13 15:30
Thank you so much Ruth. We will check it out immediately and just maybe I can have a whirlpool bath like I need. I can't wait to get i checked. THANK YOU, THANKYOU, THANK YOU.
Reply
 
 
# linda younts 2014-06-18 01:50
Thanks for input on tankless water heaters
Reply
 
 
# Norman 2014-06-11 22:21
Are not made for people 6ft tall, very uncomfortable for a large person, Would recommend sitting in one before spending $15,000 on one. Better to spend $20 bucks on a stool and sit in the shower.
Reply
 
 
# kari leach 2014-06-10 00:39
my mother-in-law just had one of these tubs installed. She has rheumatoid arthritis and needed one. They did a horrible job with installation. There are holes in the drywall, a hole in the floor and they torn two 12 inch splits in her vinyl floor. Our understanding was that the room would be drywall finished, it is far from that. We have a drywall finisher coming in tomorrow to start to get the bathroom back together. When you pay this much money you expect what was promised. They put in an outlet between the tub and toilet that wasnt a GIF outlet. She could have been electrocuted. One of the tub legs is bent. You get the idea it was a shotty job, poor workmanship.
Reply
 
 
# Linda Younts 2014-04-26 19:41
On February 11, 2014 we purchased 2 safe step walk in tubs. William Power, District Mgr., was very thorough in explaining the complete package, i.e., construction, warrantees, and comparisons to other tubs on the market. In fact, he has since completion, checked back with us to ensure our satisfaction. Jay and Rob installed and were very professional, courteous, and friendly. I also dealt with Randy, who responded immediately to a problem with a button and gave us handy tips to personalize our spa experience. Both my 95 year old mother and I are completely satisfied with this particular product and Galkos Construction. They made sure of our satisfaction before asking for payment other than the original down payment. Impressive! A Contented Customer
Reply
 
 
# Terry Conner 2014-04-14 20:08
As I recall, SafeStep uses independant, local contractors to do the installation. Therefore things like caulk failing or not being done right is a matter for the local contractor to resolve.
Reply
 
 
# Terry Conner 2014-04-14 20:05
Just a suggestion to those who have issues with not having enough hot water. I personally keep my water heater set a mark or 2 above the recommended temp. (Don't do this if anyone in your home has nerve issues that would prevent them from realizing the water is HOT.)
I barely have enough hot water for a normal tub with it set at the recommended setting. At that setting I end up using almost straight hot water with no cold added. I have mine set so I'm using about 75% hot and 25% cold.
Reply
 
 
# kathy mcferrin 2014-04-14 14:38
I have written several reviews raving about my safe step tub..however the aroma therapy cap keeps popping when I turn the air jets on..it is a cheap plastic thing and seems really crummy for a tub that cost me almost $14,000 to have one of the most appealing features constantly not work...once the cap pops off..it sends the little bag of aromatherapy beads flying..the cap shoots off (hit me in the head once) and then I have to turn off the air jets which defeats the point of having a safe step tub!! Has anyone else had this problem???
Reply
 
 
# Betty Satterley 2014-04-13 22:11
The salesperson and initial installation team are very attentive but once you sign the check, you cannot get any service from the Indianapolis facility. I've been calling since August because there was a problem with the caulking, which they realized and promised to come back and fix, but they never did. ( However, there is a caulking repair recorded in their records!) The shower hose also will not extend far enough to reach the seat. These would seem to be simple repairs but my calls and messages never get a reply. So, if you think paying an exhorbitant price for the tub entitles you to some follow-up service, shop elsewhere.
Reply
 
 
# kathy mcferrin 2014-04-14 14:40
I also had a caulking problem....they said they would come back but never did so I had a friend do it for me...I still love my tub..but it is true..once they've installed it it seems that you are on your own if you have any problems....
Reply
 
 
# Larry 2014-07-28 17:51
Would you recomend this tub. I just bought one but I still have until Wenesday to stop the sale.
I did Work with the Mr. William Powell.
Reply
 
 
# Marie Gilliam 2014-08-13 15:38
Just make sure you are going to have enouh hot water and a large enough tank. Otherwise this is an excellent product. Since the company I did business went out of business, the main 1-866 number has been great to help me get a simple repair done.
Reply
 
 
# Gary 2014-07-29 00:34
I would make sure I negotiated the lowest price for the tub only because they are over priced. I would install the tub myself with help or find a reliable installer because the installer they supplied me did a bad job. They would not negotiate to have it redone. Still waiting for minor repairs I asked for.
Reply
 
 
# linda younts 2014-07-28 23:59
We are still very happy and have had no further issues with tubs. For us it has been the right decision. We have a 55 gal water heater and take showers daily and a spa bath once a week but never use tubs at same time so there isn't an issue with enough hot water. Bill was a delight to deal with and the crew that installed also. I put a picture on YELP of my new tub. So you can see for yourself there was no issue with installation. Beautiful work!
Reply
 
 
# Gordon 2014-04-09 18:58
Here's what I know about Safe Step Tub Company:

They will charge you as much as the salesperson thinks they can, within reason. 120% of their hidden "list price" is probably where they start you at.

They are a "one call close" operation, and will start you high, tell you a story to justify a price drop, and then if they have to, somehow justify another price drop or two if they can close you on the spot.

If you don't buy that night, a sales manager will call you back with some other BS reason for an even bigger drop, mostly from deducting the salesperson's commission from the sales price.

The cost in almost all cases will be over $12,000 for a basic unit with an easy install, and as you've seen here, can get to $16,000 and well over in a big hurry, more if you roll over for their first price.

But in their defense, they do build a good product. Now if only their sales process and service could be the same. Don't let them get an appointment alone with your grandparents or elderly parents.
Reply
 
 
# Kathy McFerrin 2014-03-12 23:45
Also wanted to know if people get any response from Safe Step when they write on pages like this..Do the safe step people see these? Do they care? Anyone know?
Thanks!
Reply
 
 
# Kathy McFerrin 2014-03-12 23:44
I've had my Safe Step tub for about 8 months and for the most part I have been very happy..however reading some of the comments I have to agree with some of the complaints...I had a 70 Gal water heater..and while I CAN get enough hot water to have a full tub bath..I too notice that I have to start using only the hot water because If I start using both the hot and the cold while filling the tub..the hot water runs out just above the seat...so you have to sit and wait till the water heats back up...I now start using just the hot water...holding my legs up so I don't burn myself..and then once it is filled up to the seat I turn the cold on...and usually ..unless I have run the dishwasher or dishwasher, I can get the tub filled and at a temperature that is comfortable..I love the fact that the tub retains the heat once it is filled..but I would have been VERY upset after paying such an incredible amount of money for a tub ..only to be told" go buy a bigger hot water heater!" I also think that the "aroma therapy" feature is pretty weak...I spent a fortune on these special little bags of various aroma therapy beads from the company that they gave me a sample of (can't remember their name right now)..and it just doesn't smell as fabulous as I had expected.. I also agree that the jets don't seem to be positioned as well as they could be
either.....I still love the water bubbling all around me.and I'm a sucker for the light therapy....I even went out and bought a LED hand held shower thingy because I just like it...For the most part..I really love my Safe Step..however the more I have had it and used it the more I feel that it is WAY over priced...I've read that some people have difficulty getting in and out..I am a small person...(5'2" 120 lbs) so I don't have a problem but I can sure see how anyone who has any weight issue (and I mean the average person who carries 20-30 extra lbs) could have trouble getting in and out especially if they have any arthritis issues as I do. All in all ..I LOVE my tub..I DO feel it is far overpriced...an d reading about poor service (which I have not needed..knock wood...yet) is upsetting ..because as just about everyone has said..the installers are great guys ...but if everything changes when you have a problem..and need service... well...hmmmm..n ot crazy about THAT!
I am curious to hear about how people who have had an issue have been satisfied with the service they received..and whether they feel they are treated properly etc..Also interested in knowing how any of the people who have had problems feel about the way they were treated and if their issue was resolved.
Again..I want to make clear that for the most part I am quite happy with my safe step and am glad I bit the bullet and bought one...however I can't quite get that feeling that I paid too much for what I received.
Reply
 
 
# Marie Gilliam 2014-08-13 15:46
I have had to call a repairman 1 or 2 times and he has come within a reasonble time and fixed the problem. The 2nd time, the man brought his son with him who was much smaller than him and could crawl in that small space. Other than having a hot water issue I am pleased with the tub.
Reply
 
 
# Sammy 2014-03-03 15:37
Clearly the Safe step prices are different in every case, because they include removal, install and the tub. Plus they have different kinds of tubs too, it may be annoying to not get a price over the phone but if you are an educated person then you understand why they can't. My only regret is that we didnt get our walk in tub before my mom busted her hip when she fell, i promise you this much no matter what it will cost to get the Safe Step Tub its a lot cheaper then what we had to pay for a new hip and to get my mom back to good health.
Reply
 
 
# Mel Gerhold 2014-02-23 20:27
Very disappointed in our Safe Step walk in tub. We were excited to receive our new Safe Step walk in tub, however we have had several problems with our unit. When we purchased the tub we were told that a 50 gallon water heater would be big enough to fill the tub. So I purchased a 55 gallon water heater. When filling the tub I get hot water until just over the lip of the seat on the tub then it turns to cold water. Unable to take a hot bath.
We had to hire an electrician to the tune of $500.00 to wire in the tub.
When I called to complain about not having enough hot water the company told me to purchase a new hot water heater booster at another $100.00 to increase the hot water. A plumber has to install this item.
Then the drain is slow, it takes 30 to 40 minutes to drain I have to hold the drain switch until there is only 2 inches of water in the tub because it continually closes itself. While draining it makes a very loud rubbing sound.
We have had the tub almost 2 months now and I've noticed water on the floor. The carpet is saturated. Unknown where the water is coming from but it is from under the tub some where.
We have called the company and they stated they would send someone out a week ago and still no body has shown up.
We are fed up with this company and their product and want them to take their tub back. With a full refund.
Reply
 
 
# careha5 2014-02-22 00:20
Tub is installed, that was the best part. Installers did a great job. Now for the fun part. My 40gal HWH would not fill it all the way before running out of hot water, even though salesman and installed guaranteed me all was just fine. I could fill is just above the seat (most times) and the hot water was gone. So, now I have a new Rinnai Hybrid unit, which was advertised to provide 100 gals of hot water, and it does, provided I have it turned all the way to 5 and then turn the flow on the tub back. Doing this, it takes 14 to 15 min to fill but at least I have hot water. Also, it takes 4 3/4 minutes to drain, as opposed to the 8 1/2 min to fill and 2 1/2 min to drain that the installers told me had happened. Sales people tell me tub holds 50 gallons of water. I need to get that verified. Not easy since they don't provide any specs regarding tub other than outside dimensions. How I do love salespeople.... .!!! Yes, Lowes do sell tubs that cost less, however they do not install and it appears that none of the hardware comes with the unit, so by the time you add all of that plus labor you will probably be back to the $15,000+ that I paid to the California construction company. On the plus side, tub works good now that I can fill it with hot water.
Reply
 
 
# Bob Woodburn 2014-07-05 22:07
I too was told that my 40 gal would be sufficent.Insta ller tried to sell me a 60 gal. Local plumber says I need a 75 gal. Contract says a 50 gal will do but I don't believe it. I was also told that tub would hold about 25% more than a standard tub. BIG Lie. I measured it and it holds 92 gal. afe Step verified that over the phone. Salesman George Johnson told me that a 2" drain would be installed for faster drainage. They installed a 1 1/2" drain. He also told me that Safe Step had their own installers and maintence crew. Installers that made the installation were independant contractors. I was unhappy and the installer assured me that either George Johnson or his boss would contact me the next day. They never day and follow up calls are never alswered or returned. Don' t believe anything this man says.
Reply
 
 
# Bob Woodburn 2014-07-05 21:49
I too was told that my 40 gaL HEATER WOULD WORK JUST FINE by the salesman. Installer tried to sell me a 60 gal. Local plumber says I need a 75 gal Salesman also told me tub holds 25% more than a standard tub. BIG Lie. It holds 92 gal
Safe step told me over phone and I measured it as well. Salesman told me installer would put in 2" drain. Big Lie. They put in 1 1/2". Have tried to contact salesman several times. Left messages which were never returned. Salesman also told me that Safe Step had their own instaLLERS. Installer they sent were independant contractors. Suggest anyone consideing a Safe Step to beware of this outfit.
Reply
 
 
# Tereasa 2013-12-15 07:54
I AM NOT SATISFIED!! MY TUB IS INSTALLED, AND MY FIRST BATH DID NOT HAVE ENOUGH HOT WATER!!!
Reply
 
 
# INquestionNEbraska 2013-12-09 19:06
Hello, I need some help, I need to know who safetub, subcontracts out to in the state of Nebraska?
Reply
 
 
# Faye 2013-12-08 06:39
We've had this tub for about 5-6 months now.
My mother can almost get herself in it, it's door is pretty narrow and you kinda have to slide in at an angle because it does that wider curve at the top, and with arthritis in her hips, it's a bit of a chore for her.
The men who installed it were amazing, very lovely people and worked 10+ hours getting it finished on the first day, unfortunately as they were demonstrating the bathtub it started leaking, thankfully they were able to fix it before leaving.
The diverter broke on it recently so now it's baths only, which is a complete hassle as it takes 45+ minutes to fill up, and another 20+ to empty. and to get a decent water temp we have to run nothing but the hot water filling the tub, or we'll be too cold by the time it's filled to want to sit around long.
The jets are poorly placed, it's like sitting in the middle of a jacuzzi, you can feel the water moving around, but none of the pressure of the jets. Over all out of 5 I'd give this tub a 2 1/2. It is helpful for those that need it, but it's poorly designed and considering the diverter broke in only 5 months, I'd say poorly constructed, too.
Reply
 
 
# tony poncik/jason hu 2013-11-14 13:12
In TX. Very expensive, but cheaper than a concussion and broken rib. cost $12,500.00. installation ok. they did not test tub, my initial use not enought hot water from a 40 gal. heater,VERY slow to drain over 45 Min. had to climb out, not a pretty sight, door hard to get out, too small not enough room. financing -not happy. hired plumber to fix drainage problem $500.00, at 64 my last tub!
Reply
 
 
# Tom Cross 2013-11-05 20:13
I purchased the Safe Step Tub for my wife who has MS. She loves it and I find myself enjoying the tub more than her. The installers were very professional and courteous. The draw back is that the product is only as good as the service if you need it. With that in mind I can only give Safe Step a C minus.
Reply
 
 
# kathy McFerrin 2013-09-22 17:00
I LOVE LOVE Love my SafeStep tub! They are expensive , but after doing considerable research..I decided to go with the top of the line as opposed to the Premier and a couple of others I looked at...SafeStep has the most bells and whistles that I love:) I had had 2 lovely clawfoot tubs in my bathrooms and I love the way they look..but the older I get, and being a bath person rather than a shower person, almost fell several times hoisting myself out of the old clawfoot. I actually have only used the door part of the tub a couple of times to see how it works..because right now I'm still pretty spry and so I fill the tub and get in via a step stool in my bathroom ..but I know the time is coming when I will have knee surgery etc and so really I am planning for the future regarding the step in part. BUT!!! Let me tell you just how glorious it is to be in that tub..I love the aromatherapy and the chrometherapy.. .just lovely gimmicks..but I dig 'em...love having the water swirling all around me and I can pick what color I'm in the mood for.The water jets and air jets are easy to control and just so so wonderful...I stay in there way longer than necessary ...reading...so metimes I take a glass of wine up..light candles and just have my own home spa!!
The salesman who came to my home ,Doug Gavrich was very knowledegable and my only complaint would be that I had already decided to buy this tub and he was determined to go through the entire lengthy sales pitch ( I had told the woman when I made the appointment to inform the sales rep that I was not in for a looooong presentation since I already had made up my mind...but aside from that..which was no big deal..I just wanted to get to the bottom line and get him to give me a price! These are NOT cheap...by any stretch of the imagination.... however it has been worth every penny for me so far and in a few years I know it is going to be even more wonderful ..I had gotten to the point of almost being a little scared when I had to take a bath because getting out had become more and more difficult..now it is my favorite part of my day!! I am terribly embarrased that I have misplaced the names of the fellows who came to do the install.they were great...did it all in one day..cleaned up beautifully afterwards...an d I am so glad I made the decision to go with the SafeStep!! I love it..and I have a grand daughter with cerebral palsy..so am having my daughter look at possibly getting one for their family, especially their child with CP as I have read that the benefits are wonderful for any of these kinds of problems.
Reply
 
 
# mark 2013-09-19 18:18
they didnt reset toilet properly now i have floor water damage and they said it was like this before install, why did they continue installation and nobody told me this thru out whole instalation i found the water problem on my own. and numberous calls and they blame me for it
Reply
 
 
# mark 2013-09-19 18:05
tub itself is fine..the installation was terrible. they removed my toilet to install bathtub after tub was installed they so they called reset my toilet since then on i have had water leaks from toilet and i have called numerous times and now the floor is damage due to water and now they said the floor was damaged before installation.an d i know it wasnt.. if so nobody told me about it and why did they continue installation? pay all this money for more problems they wont back..if any questions call me 352-440-0655
Reply
 
 
# James Taylor 2013-09-02 14:34
You installed a unit for me Aug.29th. Rodney did a great job. He is an excellent representative for your company. However the rubber or plastic strip that acts as a sealer at the back of the tub keeps the back Jet air/hydro control from turning. What should we do?????
Phone 859-967-7415 Lexington KY
Reply
 
 
# Betty 2013-08-01 20:59
I live in Las Vegas and just wanted to say the sales team, installers and Office Manager there are the best. They answered all my questioned, the installer was on time and done within one day, the girl at the office explained everything that was going on, I could not be happier and love my new tub.
Reply
 
 
# Karen 2013-07-13 16:29
I have seen ads on tv and on the internet, but I am interested in one for my mother. She hasn't taken a bath in so long; she just washes her entire body in the sink with a wash cloth. She needs a walk-in tub. I don't expect a medicare freebie, and her bathroom isnt big enough for a shower install, just a small walk-in tub.
Reply
 
 
# Diana Bordeleau 2014-04-13 22:18
Karen, I hope you didn't buy a Safety Step tub. My parents got one for the very same reason, not realizing that 1) unless you have great water pressure, it takes a long time to fill and you have to be in the tub waiting; 2) ditto on draining; 3) it requires a great deal of hot water--they've never filled it high enough to use the jets; and 4) it is impossible to get service once you have paid for it. If anything goes wrong with it, you are just stuck, at least in the Indianapolis area. They very politely take messages, and that is that. I should know: weve been trying since August 2013.
Reply
 
 
# Jim Fleming 2013-04-23 06:51
Biggest mistake ever made , very poor install cut four holes in ceiling and did not properly repair or even match up paint or texture of finish when done. highly overpriced product and work is sub contracted to whoever they get to install. have now had repaired properly by another contractor. my advice DON't DO it , look elsewhere for this purchase and install.
Reply
 
 
# Mimi 2013-11-08 11:04
Would you mind sharing what state you live in?
Reply
 
 
# kathy McFerrin 2013-09-22 17:14
JIM..was this a Safe Step tub?? I've done alot of remodels and home improvement stuff over the past 40 years or so and my experience with the SafeStep people was one of the best I've ever had..everything done on time..exactly as they told me..no surprises..and I LOVE LOVE LOVE my tub..Did you call them to fix it??
Reply
 
 
# URallIGNORANT 2013-02-12 17:53
i work in the remodel FIELD, and i also build walk in showers. This being said what would a price over the phone do for anyone.......A price range on a bathroom/tub remodel is like going on a blind date, you have her name and number, but you have no idea what she looks like or how she works, or how much she cost to take out until you meet her.....old people are very STUBBORN and want a price over the phone bc they think they cant afford it, but they sure can afford a nursing home that's hundreds of thousands in the end. I would never quote anyone i mean anyone over the phone, there is not one tub or shower that is exactly the same in the end with pluming and STRUCTURe. So all you ignorant folks need to get quotes from as many american made products as you can to compare pricing and stop holding our ECONOMY and BUSINESSes back because you think a price over the phone will make you feel warm inside. #getsmart
Reply
 
 
# Spellcheck 2014-08-01 18:46
If you work in remodeling, then you would know how to spell "pluming" (plumbing). Old people aren't stubborn. They're just smart and don't want to be bothered with a LONG sales presentation. They want to get to the point. As for nursing homes, you have no idea how it is being paid for by people. They could be receiving Medicaid benefits or have an LTC plan. So one day, when you are "old" you will relaize the cost of things. I realize you are entitled to your opinion as are all of us. It might be nice if you think twice before calling people "ignorant." Everyone is just trying to make sense of business and products these days. So many scams and greed, folks have to be careful.
Reply
 
 
# Really! 2014-01-07 23:49
You sound like one of those contractors that the news media is always warning folks about. Like someone else suggested, maybe you need a little better education. Probably a 2 by 4 up beside the head.
Reply
 
 
# THOMAS JO 2013-04-01 21:45
I DID YOU MISSED IT...BA HUMBUG
Reply
 
 
# THOMAS 2013-04-01 21:38
GOLLY YOU CAN SPELL IGNORANT....QUI TE AN ACCOMPLISHMENT, ,,,I AGREE WITH YOU THERE ARE TOO MANY UNKNOWNS TO GIVE A PRICE OVER THE PHONE,OR INTERNET.....MA YBE WITHIN 3000 TO 5000 WOULD BE A START FOR ME.....I DON'T MAKE PAYMENTS....... ....
Reply
 
 
# al 2013-03-07 23:30
Some advice to you before you begin labeling people. Learn the english language and learn how to spell. If i am remodeling my own bathroom and know the sizes and dimensions and how to plumb it and do the electrical hook-up --and only want to buy the tub --knowing the sizes, color and jetting system---why won't you give me a price shipped to my door?????
Reply
 
 
# Cal 2014-02-21 15:50
Lowes sells walk in tubs. They probably install them too. For a lot less and you can view the tubs and PRICES on their website, how original.
Reply
 
 
# suzanne 2013-01-26 00:06
no one will give a price on these tubs at least a ball park price. so can any one give me a ball park price/
Reply
 
 
# nelson 2014-02-24 13:11
We paid $16,500 very over priced tub. Was told our 40 gallon hot water tank would be enough along with a booster that they put on. Lie..We just purchased a 75 gal hot water tank and the water did run out at the last jet. My husband does suffer from diabetes and he had water blisters on his legs which are healing really well since we purchased the tub. I see someones comment on line that they paid $12,500 so maybe u can get your tube cheaper. The salesman did fool us by telling us we are getting a deal with the 16,500 and we would not get this deal if he leaves and have to come back. Believe me that's a lie because he probably was afraid we would look somewhere else. Over all the tub is too pricey but it is helping my husbands legs..and the water bill is higher...
Reply
 
 
# Debra 2013-09-21 23:24
I can give you a ballpark price for a walkin tub. Depending on the manufacturer, these tubs can be really expensive or a modest price. Installation depends on current condition of your baths including but not limited to: size of doorway, existing plumbing issues, what is currently in the bathroom and what needs to be replaced, such as tile on the surrounding walls, or an acrylic molding.
Reply
 
 
# William 2013-03-27 23:49
The will Come to your home and tHey cost with instal in one day 16,000 to13,000 anD you can finance. A tub 3000 install another 5,000 and thats not with all the bells and made in america. Depends on what to think of quality. Good luCk.
Reply
 
 
# Steven 2013-01-05 17:07
Reviewing some of these commits, I don't see where anybody has said what you paid, I'm looking at several units and as a old salesman of 40 years their is a saying "it's hard to fool another salesman", I have found several "wrong" commits made by the people I have met with, not just about their product, but also the other brands, I'm not looking for "bells and whistles" as a old farm boy turned salesman I'm pretty detailed about how things are installed,I'm more to out of sight things, like they want to take my door frame apart, but seems to be grey on a guarntee workmanship of putting it back together.
Reply
 
 
# Tom 2014-07-30 00:47
We live near San Antonio and bought one for my wife. She loves it, although we are currently having some electrical problems with it (still works as a tub, just no bubbles or lights). We got the aroma therapy, a couple of extra jets and two extra mounting points for the hand shower unit. Total installed was $13,000. All financing arranged by the company.
Reply
 
 
# nelson 2014-02-24 13:14
16,000
Reply
 
 
# Izzy 2013-08-03 13:29
Where do you live, I may be able to help you
Reply
 
 
# Robert J. Otto 2012-12-01 01:55
I recently bought a safe step tub. I was impressed by the installation men. They came on time and worked all day (14 hours) to install the tub. They did a good job and cleaned up resonably well when they finished. However there are a few problems with the tub. First what they call the bidet outlet doesn't outlet anything, the drain leaks a little, I was told that a 60 gal. water heater was adequate--may be in the south but here in North Dakota were the water comes into the heater at 40 degrees my 80 gal. heater barely manages to keep up. In addition they did not tell me that my 3/8 copper pipes were not adequate--it takes forever to fill. Also they said it had a fast drain--fast compared to what--a fast glacier?
Also one should never turn on the water jets until they're covered with water, unless you're planning on cleaning your bathroom.
Reply
 
 
# Raymond Williams 2013-07-08 15:02
Thank you for the info and the great laugh !!!!!!
Reply
 
 
# Susan 2012-08-29 02:36
Installed a Week Ago...
My husband and I searched the internet before ever choosing and it was a long process. Let me tell you something, over every other tub out there we're glad we chose what we chose.

We've both used the tub 3 times and it's to the point where we need to have an agreement on who uses it which day. After only three uses, my arthritis pains are nowhere near as bad when I wake up. I use it every other night right before bed.

It was a tough decision when everyone claims to have the best but we went with our gut. Thanks to this website and some other research we've done! We love our new safe step tub! If we notice any problems in the future I'll come back and update everyone, but for now it's GREAT!
Reply
 
 
# Kathy 2013-08-05 20:03
Susan..did you have a safe step tub installed?? I just purchased one after doing considerable research..I felt it was too expensive..but I liked that it was made in the USA ( in case parts etc are needed) and I liked the bells and whistles..( aroma therapy..water jets etc) I paid. 15,000 for mine...about 2000 more than I had intended.....I am in relatively good health..65 years old..work out daily and am fairly fit..however I had beautiful claw foot tubs in all my bathrooms and almost killed myself a couple of times falling..gettin g in or out...initially I was going to do a bathroom remodel but saw these ads and started thinking about a walk in tub...thinking of the future as I live alone and want to stay in my house as long as possible....som e of the complaints about the tubs taking forever to fill etc have been disturbing to me sinc eI was assured that quick filling and draining was part of the deal...Mine won't be installed for a couple more weeks...I am particularly interested in any comments from people who,purchased a Safe Step Tub in particular!
Reply
 
 
# Bert 2013-06-18 03:36
Just wondering how you like your safe step tub. My mom and dad just bought one and it will be installed soon. They are in their 80s with multiple health probs. I am a little nervous because of the cost....have you had any problems and is it worth the money?
Reply
 
 
# kathy McFerrin 2013-09-22 17:11
I paid $15,000 for mine ..and that IS alot of money..however. .I plan to have it for the rest of my life (I'm 65)..and after having it for a little over a month I am THRILLED with it! I love it..so easy to use and it really does make you feel like you've had a wonderful spa day..massage and all....I'm just in love with it...and I did alot of research beforehand...no question they are expensive..but I really do believe that the theraputic benefits and general well being it gives people makes it worth every penny! I think it will help to extend our lives absent some dreadful illness....I can't go on enough about how much I love my Safe Step!!
Reply
 
 
# doin just fine 2012-08-26 13:08
just like my name says doin just fine! had our tub for about 4mo now and its serves us well. son has MS and wife has fibromalgia

found this site by mistake was lookin for the theraputic beads to put in the back of the tub, figured i'd leave a review while i was here

doin just fine -arizona
Reply
 
 
# Erin K 2012-06-26 23:20
Best Money Ever Spent!

Bought one for my parent about 2 months ago. The Safety Consultant that came out to see us said that it would probably take 4-6 weeks to install and we got a call at the end of the week to schedule installation! We were impressed!
It was installed the very next week and everything went seemlessly. The installer was extremely polite and professional. My Father is a stickler and both my Mother and I were worried that he'd annoy the installer enough to make him quit!! LOL Instead, the installer amused him by letting him in to see the whole process of the install. My Dad hasn't been so excited to be apart of something in years, yes he's a simple man! LOL
They've had the tub now for a couple months, works perfectly and they fight over who gets to use it. Never knew my dad was a bath person until recently. He was in there for an hour the other night with the door locked and my Mom called me to come over and open the bathroom door because he wasn't responding to her yelling. I got the door open and we both got yelled at for disrupting him! HAHA
My only complaint, the rep should tell you that there may be a problem with getting out of the tub. Not because you get stuck in it, but because it's addicting! As for the people above, all I have to say is... You get what you pay for! We felt a little rushed into making a decision, but we are so happy that we didn't wait. What an excellent company to do business with!

HIGHLY RECOMMENDED
Reply
 
 
# nita elmore 2013-06-25 12:14
What state does Erin K. live in. I would want his installer?
Reply
 
 
# Andrew 2012-06-26 20:54
With Safe Step Tubs, the price isn't only for the tub, it includes the removal of the old tub and the installation of the new one. So you could probably find a tub for $2,500 online somewhere, but then you would have to hire a plumber and an electrician. Safe Step is selling a tub but also a remodeling job. We bought one for my grandmother, and it was easy because they took care of everything. Plus the installers only install walk-in tubs, so they knew exactly what they are doing. It is frustrating to not receive the price over the phone but honestly we wanted a professional to come out and give us a quote, that way there weren't any hidden or unknown costs. To reiterate what Sandy is saying, it is well worth the money as my grandmother is so much happier now that she can actually bathe herself again (she was taking "Showers" in the sink). So thank you Safe Step. As the old saying goes, you get what you pay for, and with Safe Step we got everything we wanted.
Reply
 
 
# Jose 2012-06-05 07:15
Jaquelyn - I'm sorry to hear you had such a problem with Safe Step.
I used to install for Safe Step Tubs a few years ago and we didnt usuallly have problems with ordering or colors. But the bone color wasnt usuallly something thatpeople ordered. We got a tub for my mother and opted outof the installation, since I could install it myself. The tub works great and shes never had problems with it. Maybe you shouold try calling the corporate office. I think the number is listed on the Safe Step Walk in Tub Co info page on this site. Dont know if that helps or not.
Reply
 
 
# kEvin 2013-03-07 19:28
Jose, would you be willing to discuss the installation process with me. i would like to understand more if possible.
Reply
 
 
# Jaquelyn Ray 2012-06-03 10:43
We bought a Safe Step Tub and have never had such a problem with any company. From the very beginning it has been a nightmare! First, the price was much higher than we though it would be... that's not the worst part.

My husband and I live in California and purchased from the Safe Step here locally. They don't tell you the price over the phone, which is extremely frustrating. However, it was the only American made Walk in Tub that we could find that's actually American Made. So, we went with American.

The problems really started when the installers showed up to install. It was the wrong color! We ordered bone color and the one they brought was white. It took two weeks to get the replacement tub. Once it arrived, they showed up to install it and took twice as long as they originally claimed it would be. (We were told it would only take a day) I don't know if the rest of the Safe Step Tub offices are like this one, but if so just be cautious. We've been requesting a refund for over a month and everytime we call, we're supposed to hear back from someone higher up, but never have to this day.
Reply
 
 
# Pamela 2013-04-04 23:49
what company did you use (california contractor)?

What was the price?

thank you


Pam
Reply
 
 
# Jeff 2012-05-14 02:54
Holy Cow!!!! Safe Step Walk in Tubs are way more expensive than I thought they'd be!!!

I called after seeing a commercial on TV and thought this would be a good thing for my Dad whos 73 years old living on his own... Man did I feel like an idiot when the guy showed up for the appointment. I was there with my dad, none the wiser. NOBODY GIVES PRICES!!

I aasked several times on the phone and no one would give us a price on these things, they said they had to come outa nd give a price... okay now I see why!!! I woulda hung up on them! I seriously expected it to be around $1,500, I was nowhere close!!!

Still looking...
Reply
 
 
# mike 2013-06-28 04:21
1,500 man if you can find one for that i sure dont want it . guess dads happiness isnt worth more than 1500 go buy a water hose and a mop pail buddy
Reply
 
 
# just curious 2013-01-15 16:30
JEFF
THERE ARE PRICES ALL OVER THE PLACE. BUT I DO NOT SEE ONE OF THEM THAT INCLUDES THE REMOVAL AND INSTALLATION. THOSE ARE ISSUES THAT NEED TO BE INSPECTED PRIOR TO ANYONE GIVING A PRICE OVER THE PHONE AND WITH MANY FEATURES THAT CAN BE ADDED, I FIGURE ABOUT 15k-20k FOR AN AMERICAN MADE WALK IN TUB.
Reply
 
 
# TM 2013-06-05 17:44
My install cost $10,000.00
Reply
 
 
# 5travel 2013-10-02 16:23
Did your $10,000. include the cost of the tub? What state do you live in?
Reply
 
 
# Sandy Schmidt 2012-05-27 11:59
Jeff, Yep they're expensive. I've got one and am making the payments on it right now. Safe Step Tubs are pretty steep compared to what I wanted to spend myself, but for my condition I think it's worth the investment. I've got rheumatoid arthritis and I don't know how I could get by without it. I love my Safe Step Tub. For anyone considering one of these, it's worth the money! As long as you need it!
Reply
 
 
# Carolyn Thomas 2013-01-15 20:26
Sandy, How much did it cost you? Also, what happens to the walls around your original tub?
Reply
 
 
# Cal 2014-02-21 15:10
I think they remove any existing tub. So they go in a dumpster.
The guy in one comment said $12,500. I think that is outrageous.
Reply
 
 
# Murphy 2013-03-02 23:04
We are just going thru the process now. I was quoted $16K for all the bells and whistles. I thought I might as well find out the top-and so said yes to everything. I like that everything is from one company-install , etc. there is a payment plan that i can handle-about $200 a month. my mom has moved in with e and loves her baths. but she is having trouble getting in and out of the tub. knees and elbows type thing. this will help her for now. it will add to the value of resale of my home.-not that i plan to sell. i plan on using this tub myself one day. the safety and comfort for my mom is uppermost to me.
Reply
 
 
# kathy mcferrin 2014-04-14 14:33
I have had my safe Step tub for almost a year..I LOVE it...fortunalel y I have a large water tank so have not had the problems with water filling as some have said..however I have one problem that happens every single time...The aromatherapy cap pops off when you turn the jets on..and then there is this loud whooshing noise..you can not put the cap back on because you are in the tub and inevitabley the little cap has flown off somewhere in the bathroom and I will have to go search for it after I get out...This also requires that I turn off the air blowers since they are just making a loud screeching noise with the cap to the aroma therapy thing popping of...it happens EVERY TIME now...I also paid $13500.00 for this tub..but seeing this cheap plastic cover on the aroma therapy feature is really cheesy and VERY annoying that one of the features I happen to love can not be used because of this popping off problem..has anyone else had this issue??
Reply
 
 
# david 2013-04-17 01:58
So is thaat what you paid, gee loueez, not one cost offered up here....
Reply
 
 
# nelson 2014-02-24 13:21
$16,000 is what we paid, but I see another comment where the customer paid $12,000 so I guess you might can get them to lower the cost. It is a nice tub which is helping to heal my husbands legs which use to have water blisters and he came from a burn unit. He suffers from diabetes and he does like the tub. The only thing is the price and you would think they would make it more affordable so people can afford it. I look at if it's going to help my husband then his health is more important than money.
Reply
 
 
# mike szabo 2014-03-08 17:55
You probly could haggle with the salesman a bit. Most of the cost is the installation. and removal of the old tub.its pretty much a remodel. in many cases they have to remove the toilet then put it back. I read that safe step uses contractors that only do safestep installs. What I wonder is the quote/sale price, does the contractor have too do it for that price no matter what trouble-shootin g they have to do? Or can they jack up the price if there is unexpected problems? Aahs
Reply
 
 
# Tommy 2014-05-22 09:13
I just bought a Safe Step Tub for my parents today. Kevin was the salesperson, and we are in Arkansas just west of Memphis Tn. The price was 3 times what I had expected 14,999. Retail I was told was 19,000. Kevin was great very professional. I feel that being close to the head quarters we should not have any problems with the follow up. My mother did not want me to spend the money at first but by the end of the presentation she was sold also. My Dad is 79 & mom 76 with copd and getting a shower wears her out. Their house has 2 tubs but only one shower that is at the end of a Laundry area but that thing is so small it is a nightmare to try to use. I know she & my dad are going to love the tub. Yea it's expensive but how can you put a value on your parents quality of life and it only takes one fall to end their mobility or life. Plus I am going to make my sister & brother kick in on the cost.
Reply
 
 
# Rohrgj 2014-06-17 22:33
I was reading this forum on information on these tubs and wanted to share info on water heaters. My husband and I recently remodeled and got a tankless heater that provides hot water on demand. Some say that a family needs two for capacity but one has been fine for the two of us. Really enjoy the convenience of never running out of hot water even when using the large soaker tub we currently have.
Reply
 
 
# linda younts 2014-06-18 01:47
Thanks for your input on tankless water heaters. My water heater was a couple months old when we decided to install two tubs...we are managing. When I need to replace, I'll certainly check out the tankless.
Reply